Operations Associate

About the role

Core Objective:
 
Drive end-to-end Driver Operations in the UAE, ensuring operational excellence, alignment with global standards, and strong adaptation to local market needs.
 
Key Responsibilities:
• Cross Functional Bridge: Facilitating seamless communication and collaboration between local team and the local UAE Driver Operations Manager and inter-department.
• Market Insight & Analysis: Develop a deep, data-driven, and qualitative understanding of the unique UAE supply market landscape including local regulations, driver demographics, and regional challenges or opportunities.
• Standardization & Local Adoption: Quick to adopt and implement proven local frameworks, best practices, and standards to efficiently resolve localized operational bottlenecks.
• Data-Driven Initiatives: Partner with the Driver Operations Manager to design, execute, and review strategic initiatives, utilizing localized data to tackle new market-specific challenges and capture growth opportunities.
• Knowledge Sharing: Document high-impact, data-supported learnings from the UAE market and scale these insights to grow the local supply market.

What you'll do:

• Office-based role serving as the primary point of contact for Driver Partners.
• Works closely with local teams on Driver acquisition, onboarding, training, community building, retention, and growth of branded vehicles. 
• Ensures KPI delivery, strong execution of initiatives, and accurate daily reporting.
• 1–3 years of experience in a Call centre operations, preferably within Delivery Platforms.
• Data-driven with exposure to analytics and proficiency in Excel.  
• Strong communicator with English proficiency (Punjabi, Pashto, and Urdu languages preferred) 
• A valid UAE driving license (preferred).
• May conduct field engagements as needed.