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Full-Time

Cloud Technical Support Engineer

Confirmed live in the last 24 hours

Acronis

Acronis

1,001-5,000 employees

Secure file sync and share solution

Crypto & Web3

Entry

Tempe, AZ, USA

Category
Customer Success & Support
IT Support
System Administration
IT & Security
Required Skills
Communications
Linux/Unix
Requirements
  • 1+ years of experience in technical support role
  • Experience working in applications support / security support, MSP, MSSP is a plus
  • Network expertise
  • Windows Server expertise
  • Virtualization expertise
  • Business applications expertise
  • Storage systems expertise
  • Linux/UNIX expertise
  • Good communication skills and customer focus
  • Passion for troubleshooting
  • Ability to prioritize and switch between time-sensitive issues
  • Fluent English, both written and verbal
Responsibilities
  • Troubleshoot and resolve technical incidents for Acronis' corporate Cloud customers and partners
  • Build and maintain strong relationships with customers and partners
  • Interact with various departments to resolve complex technical customer issues
  • Provide technical advice and mentor junior team members
  • Maintain deep knowledge of Acronis' operations and products
  • Stay up to date with industry changes and technological advancements
  • Develop documentation regarding installation, upgrades, support, and compatibility

Acronis Cyber Files is a secure file sync and share solution that enables remote collaboration and access to company files on any device, with support for mobile, Mac, PC, and web platforms. It offers sophisticated security controls, integration with Active Directory, and encryption for data protection, while supporting access to corporate file servers, NAS, SharePoint, and CMIS.

Company Stage

Series A

Total Funding

$941.2M

Headquarters

Schaffhausen, Switzerland

Founded

2003

Growth & Insights
Headcount

6 month growth

-3%

1 year growth

-9%

2 year growth

-1%

Benefits

Medical, dental, &vision insurance plans

Life Insurance, STD and LTD policies

401(k) retirement plan and company match

Corporate rates and discounts

Competitive package

Flexible working hours

3+ weeks of PTO and 10 paid holidays

Smart casual dress code

Free snacks and drinks

Office social events