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Cloud Technical Support Engineer

Confirmed live in the last 24 hours



1,001-5,000 employees

Secure file sync and share solution

Crypto & Web3


Tempe, AZ, USA

Customer Success & Support
IT Support
System Administration
IT & Security
Required Skills
  • 1+ years of experience in technical support role
  • Experience working in applications support / security support, MSP, MSSP is a plus
  • Network expertise
  • Windows Server expertise
  • Virtualization expertise
  • Business applications expertise
  • Storage systems expertise
  • Linux/UNIX expertise
  • Good communication skills and customer focus
  • Passion for troubleshooting
  • Ability to prioritize and switch between time-sensitive issues
  • Fluent English, both written and verbal
  • Troubleshoot and resolve technical incidents for Acronis' corporate Cloud customers and partners
  • Build and maintain strong relationships with customers and partners
  • Interact with various departments to resolve complex technical customer issues
  • Provide technical advice and mentor junior team members
  • Maintain deep knowledge of Acronis' operations and products
  • Stay up to date with industry changes and technological advancements
  • Develop documentation regarding installation, upgrades, support, and compatibility

Acronis Cyber Files is a secure file sync and share solution that enables remote collaboration and access to company files on any device, with support for mobile, Mac, PC, and web platforms. It offers sophisticated security controls, integration with Active Directory, and encryption for data protection, while supporting access to corporate file servers, NAS, SharePoint, and CMIS.

Company Stage

Series A

Total Funding



Schaffhausen, Switzerland



Growth & Insights

6 month growth


1 year growth


2 year growth



Medical, dental, &vision insurance plans

Life Insurance, STD and LTD policies

401(k) retirement plan and company match

Corporate rates and discounts

Competitive package

Flexible working hours

3+ weeks of PTO and 10 paid holidays

Smart casual dress code

Free snacks and drinks

Office social events