Associate Director Commercial Field Trainer

Please note that this position is based in Princeton, NJ or San Diego, CA. Acadia's hybrid model requires this role to work in our office three days per week on average.

Position Summary:

In this exciting role, the Associate Director, Commercial Field Trainer may be responsible for overseeing the creation, design, facilitation, and execution of training for the Commercial Sales Team as well as the Patient Services Teams that represent our products (Nuplazid, Daybue) in support of the Commercial Team's success. This individual collaborates and partners with other members of the Commercial Effectiveness and Training (CET) team, patient services, field sales, marketing, medical, and field leadership to assess the needs of our commercial organization. This role will support key marketing tactics, elevate disease state, product reimbursement, caregiver experience, product expertise, and selling skills. Training programs managed will span the Learning Continuum from Onboarding New Hires to ongoing learning for members of the patient services teams.  The incumbent will lead the development of training plans, communication, and online learning programs & content supporting the commercial teams. This role will be instrumental in building training workshops around National and Regional Sales Meetings to support these teams. Our Patient Services teams provide expert field-based access and reimbursement support. This training expert will need to deeply understand reimbursement, specialty pharmacies, payer issues, and the patient access process and work with Centers of Excellence and caregivers to support and educate our PSS teams.

Primary Responsibilities:

• Develops and maintains commercial training curriculum from the onboarding processes, new hire training, advanced training, and ongoing learning to meet the current and emerging needs of the field's commercial employees.
• Responsible for developing, updating, and implementing all training modules, content, and programs appropriate for field commercial employees. 
• Creates training materials that enhance the learning process, including study guides, home study materials, assessments, frequently asked questions, competitive overviews, etc., and works with leadership and HR on follow-up and corrective action as appropriate.
• Interfaces and collaborates with the marketing team to develop training and communications to support the brand strategy. 
• Development of materials, job aids, sales training backgrounders, competitive backgrounders, and market updates to support brand strategy. 
• Manage contracts and expenses with external consultants and vendors within budgetary guidelines. 
• Lead content development and maintain the Learning System, which includes training modules and materials, as well as live workshop content designed for a new hire
• Manages the approval of training materials and resources through Acadia’s MLR (Medical, Legal, and Regulatory) process, including regularly attending MLR meetings
• Works with corporate compliance and/or our compliance agency partner to ensure commercial field market access employees are trained and up-to-date on policies and procedures that affect their respective functional areas

Education/Experience/skills:

A bachelor’s degree (science or business preferred) or equivalent combination of relevant education and applicable job experience may be considered.   A minimum of 5 years progressively responsible experience in Pharmaceutical or Medical Sales and Learning & Development, with a minimum of 3 years in a training role.  A focus on specialty sales, rare diseases, pediatric neurology, neurology, pediatrics, and long-term care is beneficial. Experience with product launches and developing new hire training plans is highly desired, along with extensive experience and technical expertise associated with access and reimbursement. Medicare expertise is strongly preferred.

Must possess:

• Strong written communication skills.
• Proven ability in creating effective learning & development materials.
• Proven application of adult learning principles.
• Demonstrated servant leadership.
• Excellent facilitation skills in small and large groups.
• Experience submitting and managing content for MLR approval prior to delivery
• Experience managing contracts and expenses with external vendors within budgetary guidelines
• Experience in launching a product (Sales, Managed Markets, and/or Learning & Development) is desirable.
• Excellent interpersonal and communication skills.
• Self-motivated and accountable to meet deadlines with minimal supervision.
• History of intellectual curiosity.
• Organization, initiative, and self-motivation.
• Strong project management and vendor management experience.
• Professionalism, integrity, and the ability to comply with strict policy, work in a highly regulated environment, and maintain confidential information and data.
• Skilled at negotiating with business partners or management and influencing senior-level leaders regarding matters of significance to the organization.
• Proficient at creating and communicating a clear vision among team members, effectively aligning resources and activities to achieve functional area and/or organizational goals.

Physical Requirements:

This role involves regular standing, walking, sitting, and using hands for handling or operating equipment. The employee may also need to reach, climb, balance, stoop, kneel, crouch, and maintain visual, verbal, and auditory communication in a standard office environment and while working independently from remote locations. The employee must occasionally lift and/or move up to 20 pounds.  This position requires the ability to travel independently overnight and/or work after hours as required by travel schedules or business needs.

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