LPN Care Coordinator Team Lead

The LPN Care Coordinator Team Lead is a senior, field-based role within Ennoble Care’s Care Coordination program. This position combines hands-on, embedded care coordination responsibilities with the oversight, leadership, and operational management of a team of 8–12 Embedded Care Coordinators (CCs) across clinics.

The Team Lead serves as the subject matter expert for facility-based care coordination, acting as a trusted bridge between Ennoble Care’s clinical teams, clinical staff, and the broader care coordination function.

Ennoble Care fosters an integrated, respectful culture that values accountability, meaningful impact, and long-term professional growth based on performance and organizational needs.

KEY RESPONSIBILITIES

Clinical Operations & Patient Care

• Maintain consistent embedded presence at assigned clinics and serve as a practicing CC for Ennoble Care's patient panel where applicable (depending on panel size expectations above)
• Execute all core daily CC responsibilities such as prescription management, lab/radiology orders, referral coordination, pre-visit check-ins, missed treatment outreach, and post-discharge follow-up
• Function as the “glue” between facility staff and Ennoble Care’s services, including house calls, hospice, and ancillary programs
• Conduct proactive rounds with both patients and clinic staff, respond to acute patient needs, and escalate to providers as appropriate
• Meet the same daily task minute goal as a standard Team Lead (400 mins/day), unless engaged in approved training or onboarding activities
• Support facilitated telehealth and RPM programs within assigned facilities

Team Leadership & Oversight

• Directly oversee a team of 8–12 Embedded CCs across multiple facilities and/or markets
• Provide day-to-day guidance, coaching, and support — ensuring all CCs execute daily responsibilities consistently and to standard
• Serve as the primary point of escalation and problem-solving resource for the embedded CC team
• Monitor individual and team performance against KPIs; address performance gaps directly or escalate as needed
• Coordinate with the providers to ensure they have everything needed from the CC team
• Partner with leadership on staffing decisions, performance management, and team development
• Set and model the standard for documentation quality, reliability, communication, and patient engagement
• Backfill for Embedded CCs as needed to maintain care continuity
• Travel to facilities to oversee Care Coordinators and assist as needed

Training & Onboarding

• Support onboarding and training of new Embedded CCs, ensuring completion of all required credentialing and training modules
• Support new Embedded CCs through their ramp period, setting performance expectations and conducting regular check-ins

Clinic Relationships & Collaboration

• Build and maintain strong working relationships with clinic staff to ensure smooth day-to-day coordination
• Represent the CC team professionally in any joint meetings

Performance Tracking & Process Improvement

• Monitor and report on clinical and operational metrics weekly; track and escalate any metric trending off target in a timely manner
• Ensure accurate, up-to-date patient documentation in OA at all times
• Flag operational issues, workflow gaps, or patient concerns promptly and propose solutions
• Help refine and update CC-facing tools, checklists, and SOPs as the program evolves

QUALIFICATIONS

Required

• CMA or LPN license required
• Valid Driver's license and access to a vehicle required
• At least 2 years of management experience in a healthcare setting
• Knowledge of principles and processes for providing customer and patient services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
• Proficiency in the structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar
• Understanding of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects
• Familiarity with principles and procedures for personnel management

Preferred

• Experience in a lead, senior, or supervisory care coordination role
• Familiarity with facility-based operations and workflows
• Experience onboarding or training colleagues in care coordination workflows

COMPENSATION & BENEFITS

• Starting salary: $50,000
• Quarterly bonus opportunities based on performance
• Mileage reimbursement eligibility when traveling between clinics
• Full-time benefits eligibility after 30 days of employment with a variety of options, including a Wellness Pet Plan for your furry family members!

We appreciate your interest in joining Ennoble Care,

where To Care is an Honor❤️

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