Facebook pixel

Senior It Support Specialist
Posted on 3/8/2022
INACTIVE
Locations
San Francisco, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Confluence
iOS/Swift
JIRA
Linux/Unix
MacOS
Management
Tableau
Zendesk
Requirements
  • Experience with client/server installations, patching, security and update procedures - iOS, Windows, and MacOS, Linux, ESX
  • Experience troubleshooting and resolving issues with GSuite apps, Duo, and Active Directory
  • Experience with device management, inventory systems and methods
  • Familiarity with ticketing standards, practices, and workflows (Talkdesk, Zendesk, JIRA, Noble Systems)
  • Experience with OS installation and imaging
  • Experience resolving issues with Audio and Video conferencing equipment/software (Zoom, Hangouts, and Google Meet)
  • Experience troubleshooting VPN issues (OpenVPN, L2TP)
  • Experience resolving issues with other 3rd party vendors (Kisi, TalkDesk, eFax, Polycom, Chromebox, Meraki, Sophos, Tableau, Confluence, Dell, Lucidchart, Chrome Remote Desktop, Okta, Slack, Lexis Nexis, insurance webapp products like B2B etc)
  • College degree and/or CompTIA A+, HDI, ACSP, ITIL, etc. certifications strongly preferred
Responsibilities
  • Provide configuration and troubleshooting support for Mac OS and Windows environment
  • Resolve any issues related to our infrastructure, both internally hosted and cloud-based such as email, printers, wired and wireless networks, video conferencing and VPN
  • Track, order and maintain IT assets
  • Provide support and set up for audio visual equipment and video conferencing
  • Perform technical on-boarding and off boarding of employees
  • Provide end user support for Gsuite
Upgrade

201-500 employees

Personal loans, cards and rewards checking
Company Overview
Upgrade's goal is to offer their users more value and a better experience than they receive from their traditional bank.
Company Values
  • Create - Drive innovation, try something new, build great products and deliver amazing experiences to our customers.
  • Learn - Join a diverse work environment that promotes constant learning, testing and discovery together.
  • Impact - Make a difference in the lives of millions of people by empowering them with knowledge and access to affordable credit.