Director of Customer Success
Posted on 1/19/2023
San Francisco, CA, USA • Remote • Denver, CO, USA
Experience Level
Desired Skills
  • 5+ years of experience in analytical, customer-facing roles (e.g., customer success, consulting, growth marketing)
  • 2+ years of direct team management
  • Startup experience in a B2B SaaS or data company
  • Ability to partner and influence stakeholders at all levels, including executives, to drive customer success goals and outcomes
  • Strong presentation design and delivery skills
  • Familiarity with CRMs (e.g., Salesforce, Hubspot)
  • Highly organized with good attention to detail
  • Excellent verbal & written communication skills
  • Bachelor's degree from a top-tier university, MBA a plus
  • Set Windfall's customer engagement strategy, including service model design and development
  • Train, develop, and mentor a team of Customer Success Managers
  • Oversee a portfolio of strategic enterprise accounts from startups to Fortune 500 companies across luxury industries
  • Build strong relationships with VPs and C-level executives as a strategist, advisor, and driver of data-driven workflows
  • Partner closely with our product team to build scalable solutions that make our customers more successful
  • Proactively partner with customers to develop ideas and solutions on how to leverage our product to improve their internal processes and workflows
  • Develop relevant content related to data-driven marketing best practices

51-200 employees

Consumer financial intelligence company
Company Overview
Windfall is on a mission to change how organizations perceive and use people data, and to disrupt a legacy industry that's ripe for change. Windfall is a people intelligence and AI company that gives go-to-market teams actionable insights. By democratizing access to people data, organizations can intelligently prioritize go-to-market resources to drive greater business outcomes.
  • Medical, dental, and vision
  • Retirement benefits
  • Commuter benefits
  • Long-term disability and life
  • Paid time off
  • Paid sick and volunteer days
  • Paid parental leave
  • Floating holidays
  • Stock options
  • Fully-stocked kitchen
  • Pet-friendly office
  • Remote-enabled
Company Core Values
  • Be an excellent communicator
  • Operate with transparency
  • Provide leverage
  • Make a difference every day
  • Act with integrity and trust