• Assist in establishing the business consulting practice, including defining the engagement process, creating required documents and artifacts and proposing relevant performance metrics
• Partner with the Five9 Sales and Services Organizations to identify and pursue business opportunities
• Foster value with business executives, decision makers and organizational influencers by focusing on our customer’s business mission and drivers, metrics and current operational challenges
• Through a consultative approach, benchmark existing operations and business value models for Cloud transformation and the use of AI and Automation
• Conduct interviews and facilitate workshops to understand a customer or prospects current operational and/or technology challenges, market drivers and corporate objectives 
• Collect and analyze relevant customer data, and use it to support business drivers and recommendations
• Document and present findings and recommendations to organizational stakeholders
• Continually seek opportunities to increase customer satisfaction and deepen relationships by interacting effectively at all levels of the organization
• Establish and maintain lines of communication with internal stakeholders on key initiatives
• Works with Marketing and Product Managers to influence new products and/or solution requirements

• Education - Bachelors or Equivalent Experience Preferred
• Years of experience – 10+ Years Preferred
• Extensive on-site and web-based presentation experience and skills
• Exemplary verbal, written and presentation skills with the ability to foster effective, trusted relationships
• Previous consulting experience required
• Finance and Healthcare vertical experience strongly preferred
• Contact Center practical and management experience in operational and/or technical disciplines a plus
• Ability to Travel (40-60%)

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