Full-Time

Student Advisor

Bilingual

Confirmed live in the last 24 hours

Cengage Group

Cengage Group

1,001-5,000 employees

Consumer Software
Education

Compensation Overview

$19 - $30.5Hourly

Junior

Remote in USA + 1 more

More locations: Massachusetts, USA

Must be located in EST or CST Time Zones only.

Category
Customer Support
Customer Success & Support
Required Skills
Customer Service
Requirements
  • 1-2 Years Experience in Customer Service
  • Bilingual – Fluently Speak, Read, and Write in Spanish/English (Required)
  • Proven ability to work in a fast-paced student or customer facing environment.
Responsibilities
  • Actively listen to empathize with the student and find the best way to solve their problem quickly and thoroughly.
  • Provide outstanding service, resolving customer concerns effectively, while maintaining a calm and professional demeanor even in complicated situations.
  • Work to provide an exceptional student experience, exceed customer satisfaction goals, and excel in meeting student advisor efficiency goals.
  • Handle ~ 70 cases per shift maintaining a 95% case closure and answer rate handling calls in a fast-paced, highly structured environment.
  • Use conflict resolution skills to balance the needs of the customer with options from the business while always maintaining a professional composure.
  • Think analytically to solve customer problems in a first contact resolution approach.
Desired Qualifications
  • We encourage individuals with diverse service experiences to apply, IE. hospitality, restaurants, retail, collections, child care and education.
  • Must be located in EST or CST Time Zones Only.

Company Stage

N/A

Total Funding

$486.4M

Headquarters

Boston, Massachusetts

Founded

1903

Simplify Jobs

Simplify's Take

What believers are saying

  • Cengage Group's strong financial performance shows robust revenue and profit growth.
  • Recognition in the Corporate Equality Index highlights Cengage's commitment to workplace inclusion.
  • Partnership with AWS enhances Infosec's cloud certification training offerings.

What critics are saying

  • Increased competition from AI-driven platforms threatens Cengage's market share.
  • Rapid technological changes may outpace Cengage's innovation capabilities.
  • Economic downturns could reduce spending on educational materials, affecting revenue.

What makes Cengage Group unique

  • Cengage Group's acquisition of Visible Body enhances its interactive science offerings.
  • Infosec Institute's AI-powered Skills Navigator offers customized cybersecurity training plans.
  • Gale's Excel Adult High School provides free, accredited online diplomas for Arizona adults.

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Benefits

Flexible Work Hours

Remote Work Options

Performance Bonus