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Implementation Engineer
Servicenow
Confirmed live in the last 24 hours
Locations
Englewood, NJ, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Requirements
  • Exceptional organizational and time management skills
  • Excellent written and verbal communication skills
  • Ability to prioritize, multi-task, and perform effectively under pressure
  • Experience in dealing with large, complex, distributed systems scale business
  • Ability to navigate, escalate and lead efforts on complex customer requests or projects involving multiple parties and enterprise systems
  • 2+ year(s) experience with ServiceNow as an Administrator
  • 1+ year(s) experience in Technical Services or Support roles
  • Certified ServiceNow Administrator
  • Preferred experience with Cybersecurity role and/or Security Certification(s)
Responsibilities
  • Partner with customers for onboarding and training programs by driving complex, high-profile, technical implementations to meet customer's expectation
  • Own the process to ensure a smooth customer transition from Pre-Sales to Post-Sales
  • Establish yourself as the Subject Matter Expert, conducting internal training sessions where you share your knowledge with the team
  • Drive and adhere to Key Performance Indicators such as Time to First Value for Adoption and Value metrics
  • Diagnose and solve technical problems during the implementation phase in a timely manner by identifying root causes, proposing test cases, resulting in solutions
  • Work cross-functionally on the design, deployment, and continuous improvement of important infrastructure services related to onboarding and training
  • Partner with customers to understand their pain points, technical landscape, and goals, then translate them into solutions that maximize productivity and drive business value in their ServiceNow security journey
OwnBackup

501-1,000 employees

SaaS data protection platform
Company Overview
Through capabilities like data security, backup and recovery, archiving, and sandbox seeding, OwnBackup empowers organizations worldwide to manage and protect the mission-critical data that drives their business.
Benefits
  • Medical, dental & vision coverage
  • Stock option grants
  • 401(k) savings plan with an employer match of up to 4%
  • Unlimited PTO policy
  • New Jersey HQ - Free shuttle service to and from New York City, catered lunches and an in-office fitness center.
Company Core Values
  • Culture is as important as results
  • We take our work seriously, but not ourselves
  • We care about everything we do
  • We build trust through transparency
  • We're always driving forward