Admissions Coordinator-30hrs/wk

POSITION: Admissions Coordinator

DEPARTMENT: Healthcare

STATUS: Part-Time

SCHEDULE: Monday-Friday; 6 hours per day; 30 hours per week

WAGE: $20.00 per hour-$25.00 per hour

GENERAL SUMMARY:

The Admissions Coordinator is responsible for assisting with the management of the Health Center admissions process and for establishing and maintaining open, effective communication between the community and referral sources, physicians, and third party payers. This includes direct contact with medical and business professionals in the surrounding area in order to generate referral activity and soliciting direct referrals from these sources. 

PRINCIPLE DUTIES:

1. Responsible for supporting the Director of Admissions & Social Services with meeting the heath center’s sales and occupancy levels in accordance with the strategic marketing plan.  Results will be achieved through strategic networking with area professionals, including but not limited to:      presentations at the community, health center tours, follow-up telephone calls and appointments to keep the professionals informed.
2. Obtains referrals from hospital social workers, physicians, or family members keeping wait lists current.
3. Creates new and services existing relationships with professional referral sources.  Including telephone contact, health center tours, and in-office visits at the professional’s office, etc.  All contact with the professional referral sources is accurately documented.
4. Conducts admission interviews with the resident and/or responsible party, obtaining all required financial data, signatures, pertinent social information and medical information, attending physician information, and other pertinent and required documentation prior to admission.
5. Assists with completing Health Center admission agreements with new resident admissions and/or responsible party.
6. Reviews all admission related paperwork with the resident and or/responsible party including Medicare Part A coverage and non-coverage procedures. Maintains all non-medical record related paperwork in an admissions file for each resident.
7. Performs meet and greets and room orientation to include the presentation of a Welcome Gift.
8. Assists with maintaining the Inquiry Log (exp. Salesforce) on a daily basis to ensure completion and accuracy.
9. Maintains Life Care resident statistics, permanent assignments, temporary assignments, and notifies resident and/or the responsible party of permanent and temporary status in the Health Center.
10. Helps coordinate utilization review for new admissions covered by Medicare Part A.
11. Maintains complete confidentiality regarding admission information and resident records.
12. Assists in coordinating admissions/transfers/discharges with other departments.
13. Ensures that the resident, family, and responsible person are fully informed of the resident’s personal and property rights.

HOSPITALITY FOCUS: 

The Community fully embraces a culture of hospitality.  To that end, we include the following hospitality promises as a guide for our interpersonal interactions with residents, co-workers, and guests:

1. We greet residents, employees and guests warmly, by name and with a smile.
2. We treat everyone with courteous respect.
3. We strive to anticipate resident, employee and guest needs and act accordingly.
4. We listen and respond enthusiastically in a timely manner.
5. We hold ourselves and one another accountable.
6. We embrace and value our differences.
7. We make residents, employees and guests feel important.
8. We ask “Is there anything else I can do for you?”
9. We maintain high levels of professionalism, both in conduct and appearance, at all times.
10. We pay attention to details.

WELLNESS FOCUS:

The Community employees are expected to promote a healthy community culture for all residents and employees.  This is a whole-person approach to health and wellness which includes eight dimensions of wellness: Emotional, Environmental, Health Services, Intellectual, Physical, Social, Spiritual and Vocational.  Through these efforts we can ensure and exceed residents’ wellness needs relating to their mind, body and soul, which may also have a positive effect on the employees, as a result.

 QUALIFICATIONS:

1.  Good working knowledge of Medicare Part A, certification procedures, and medical terminology. 
2. Associate’s degree is preferred in administration or social services.
3. 1 + years of experience in LTC.
4. Able to work flexible hours.
5. Familiar with federal and state regulations and requirements for LTC.
6. Must possess excellent written, oral and interpersonal skills, as well as the ability to juggle multiple priorities. 
7. Must possess excellent computer skills and be knowledgeable in working with basic business computer software programs. 
8. Case management experiences a plus.

PHYSICAL REQUIREMENTS/WORKING CONDITIONS:

Normally works in a well- lighted, comfortable office setting. Must be able to work efficiently with frequent interruptions. Must be able to move freely throughout the facility and able to lift (unassisted) 50 lbs. May be subjected to offensive odors and exposure to chronically ill and frail elderly. Must be free from communicable disease.