Sr. Strategic Account Manager II

About the Role

As a member of the Commercial Team, the Strategic Account Manager (SAM) plays a pivotal role at the intersection of Sales & Account Ops. In this customer facing role, SAMs foster and maintain customer relationships to understand sentiment and serve as the voice of the customer to internal stakeholders. SAMs are responsible for leading the strategy, planning, and execution of growth opportunities. Strategic Account Managers leverage their deep understanding of customer needs to drive growth, mitigate risk, and manage awards, working cross-functionally with internal teams to ensure service KPIs are met. Working in conjunction with AEs and Account Ops, SAMs conduct regular business reviews, providing a comprehensive overview of performance across all business lines.

What the Candidate Will Do

• Serve as the primary liaison for shippers, managing relationships with key decision makers and ensuring customer satisfaction.
• Develop a deep understanding of each shipper’s business needs, challenges, and goals to tailor Uber Freight's solutions accordingly.
• Identify opportunities to expand business with existing shippers, drive revenue growth, and improve customer sentiment and retention.
• Lead and develop contract pricing strategy, partnering with our Pricing teams to execute renewal opportunities, while owning Salesforce opportunity execution and pipeline hygiene.
• Develop strategy for real-time pricing channels and leverage internal data to drive decision-making.
• Manage high level customer communications and escalations, proactively reaching out to ensure that service and operations are being executed at a high level.
• Create content and lead regular business reviews with the customers in your portfolio.

Basic Qualifications

• 5+ years of brokerage experience working with Enterprise accounts in a customer-facing role.

Preferred Qualifications

• Strong problem-solving skills and ability to manage multiple priorities in a fast-paced environment.
• Excellent communication and interpersonal skills, with a customer-first mindset
• Analytical mindset with the ability to interpret data and make strategic recommendations.
• Proficiency in CRM tools, logistics software, and Microsoft Office Suite.

Benefits & Compensation for U.S. Employees

Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more.  US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.

Illinois: The salary range for this role is $65,600 to $80,000 a year.

About Uber Freight

Uber Freight is a market-leading enterprise technology company powering intelligent logistics. With a suite of end-to-end logistics applications, managed services and an expansive carrier network, Uber Freight advances supply chains and moves the world’s goods. Today, the company manages nearly $20B of freight and one of the largest networks of carriers. It is backed by best-in-class investors and provides services for 1 in 3 Fortune 500 companies, including Del Monte Foods, Nestle, Anheuser-Busch InBev, and more. For more, visit www.uberfreight.com.

Candidate Privacy Notice

Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.

EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.