Job Profile:
Administrative Operations Specialist 3
Job Family:
Administrative Operations
Time Type:
Full time
Apply before 11:59 PM Arizona time the day before the posted End Date.
Minimum Qualifications:
Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
Job Profile Summary:
Supports and instructs those served by the department with complex queries, applies specialized knowledge of multiple standards, policies and procedures, and maintains accurate and detailed records.
Job Description:
Position Salary Range:
Summary:Under the guidance of the Head of Cintana International Transfer Student Experience, the Cintana Transfer Specialist serves as the primary operational and student success liaison supporting transfer pathways between Arizona State University (ASU) and ASU-Cintana Institution (ACI) partner universities. This position, which sits in The Office of Global Academic Initiatives, is responsible for managing the day-to-day processes that facilitate student mobility, enrollment progression, and academic success across the Global Link Pathway programs.
Working closely with ASU advisors, admissions and articulation personnel, academic units, and Global Academic Initiatives leadership, the Cintana Transfer Specialist ensures a smooth student experience from pipeline through transfer, enrollment, retention, and degree completion. The position provides critical oversight of student data, advising coordination, enrollment tracking, and pathway implementation while serving as a key resource for ASU units, Cintana Education, and ACI partners.
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Essential Duties:
Student Success and Pathway Management
●Monitor and support student progression through transfer pathways, fromprospective applicant through enrollment, retention, and degree completion,identifying and addressing barriers to success.
●Collaborate with academic advisors and partner university personnel toresolve student pathway issues, including plan-of-study concerns, transfercredit questions, and academic progression challenges.
●Develop and deliver training, resources, and guidance to ASU advisors andACI staff to support effective pathway implementation and student success.
Admissions and Enrollment Management
●Facilitate and monitor the admissions and enrollment pipeline for studentstransferring from ACI partners.
●Coordinate with admissions, enrollment services, academic units, CintanaEducation and ACI partners to ensure efficient processing, communication, and onboarding of students.
● Track enrollment activity and trends, providing operational support to improve applicant conversion, matriculation, and student engagement.
Data Management and Continuous Improvement
● Maintain accurate student and program records and monitor key metrics related to enrollment, retention, persistence, and student success.
● Develop reports, dashboards, and data summaries to support decision-making, program assessment, and stakeholder communication.
● Identify opportunities to improve processes, reduce barriers, and enhance the transfer student experience through data-informed recommendations and operational improvements.
Desired Qualifications:
Experience supporting transfer students, articulation agreements, pathway programs, dual-degree programs, or international student mobility initiatives.
● Experience in higher education advising, admissions, enrollment management, transfer services, especially for international students.
● Experience managing complex projects involving multiple stakeholders, departments, or external partners.
● Experience collecting, analyzing, and reporting student enrollment, retention, persistence, graduation, or other student success metrics.
● Experience developing and delivering training sessions, workshops, webinars, or resource materials for advisors, staff, or external partners.
● Experience creating and maintaining process documentation, operational procedures, or workflow guides.
● Experience using student information systems, CRM platforms, and reporting tools, preferably PeopleSoft, Salesforce, Airtable, and/or Hubspot.
● Experience analyzing data and preparing reports, dashboards, or presentations to inform decision-making and program evaluation.
● Experience managing multiple projects, deadlines, and competing priorities with a high level of accuracy and attention to detail.
● Ability to build effective relationships across diverse institutional contexts.
● Demonstrated commitment to student success and customer service excellence.
● Strong written and verbal communication skills.
Working Environment:
Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse
Frequently required to stand for varying lengths of time and walk moderate distances to perform work
Regular activities require ability to quickly change priorities which may include and/or are subject to resolution of conflicts
This position is primarily in-person and requires regular work from the office. Limited remote work, generally up to one day per week, may be available when business needs and scheduled responsibilities allow.
Department Statement:
The office of Global Academic Initiatives builds global capacity and global agility for the university at large. We are a central coordinating unit for strategic university partnerships, focused on increasing access to quality education globally.
Driving Requirement:
Driving is not required for this position.
Location:
Campus: Tempe
Funding:
No Federal Funding
Instructions to Apply:
Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.
Please use the link below to log in using single sign-on.
https://www.myworkday.com/asu/d/inst/1$9925/9925$27104.htmld
To be considered, your application must include all of the following attachments:
Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.
Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.
Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date.
Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.
Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.
ASU Statement:
Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.
ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.
Notice of Availability of the ASU Annual Security and Fire Safety Report:
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.
Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.
Employment Verification Statement:
ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.
Background Check Statement:
ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.
Fingerprint Check Statement:
This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.
Education