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Full-Time

Director – Customer Success

Confirmed live in the last 24 hours

Vantage

Vantage

11-50 employees

Cloud cost optimization and reporting platform

Compensation Overview

$155k - $210kAnnually

+ Equity + 401(k) plan + Medical + Dental + Vision benefits + Education stipends

Senior, Expert

New York, NY, USA

Category
Customer Success
Customer Success & Support
Customer Success Management
Strategic Account Management
Sales & Account Management
Requirements
  • 8+ years of customer success or account management experience
  • 4+ years of people management experience
  • Ability to hire, train and coach a high-performance team
  • Ability to support the teams’ efforts through strategic advice on account strategies, and serving as executive sponsor with key relationships
  • Ability to clearly communicate technical concepts and build strong executive relationships with highly technical customers
Responsibilities
  • Recruit, train, and lead a team of Customer Success Managers while also developing a leadership bench
  • Develop both the long-term vision and strategy for the team that is well aligned with our regional needs
  • Be accountable for driving net retention, supporting activation and realization, identifying new expansion opportunities, and increasing user health
  • Coach and guide the team in developing consultative and solution-based account skills
  • Drive a strong operational cadence for managing metrics, user performance, and overseeing internal churn risk mitigation and escalation forums
  • Effectively work cross-functionally across the organization to shape Vantage's account team model to meet user needs
  • Inspire, motivate and enable individual development to promote career growth of direct reports

Vantage is a cloud cost optimization and reporting platform with native integrations for AWS, Azure, GCP, Kubernetes, Datadog, Snowflake, and Databricks, providing comprehensive cost visibility, forecasting, and notifications. It also offers Autopilot for automated buying and selling of Reserved Instances, catering to engineering, finance, and operations teams.

Company Stage

Series A

Total Funding

$25M

Headquarters

New York, New York

Founded

2020

Growth & Insights
Headcount

6 month growth

0%

1 year growth

3%

2 year growth

172%