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Business Analyst
Whatsapp Customer Operations
Posted on 7/28/2022
Fremont, CA, USA • Remote in USA • Menlo Park, CA, USA
Experience Level
Desired Skills
Data Analysis
Business Analytics
  • Demonstrated experience in storytelling with data
  • BA/BS in an analytical field (e.g. Computer Science, Engineering, Mathematics, Business or a related field)
  • 5+ years experience of initiating and driving projects to completion
  • Experience with data visualization tools such as Tableau or packages in R/Python
  • 5+ years of SQL experience (creating and updating queries)
  • Communication experience in articulating issues to both technical and non-technical audiences
  • Experience with reporting systems and data pipeline architecture
  • Demonstrated problem-solving experience with experience providing actionable business insights and recommendations data and fact-based
  • Experience working collaboratively with cross-functional stakeholders and partners
  • 4+ years of work experience in Business Analytics, Operations analytics, and/or Strategy consulting, or 3+ years experience with MBA/Master's degree
  • Use internal and external data of both strategic and operational metrics (e.g. vendor translation quality, audits information, user journey, turnaround time) to derive insights that will drive strategic business decisions
  • Build prototypes of analytical tools to help scale the procurement of insights
  • Drive operational excellence that supports cross functional partners, and ensure the smooth running of weekly, monthly and quarterly business rhythms
  • Develop compelling analyses to execute data-informed initiatives that help improve our support channels, productivity, and quality at scale
  • Create robust data infrastructure to surface accurate topline and secondary metrics
  • Collaborate with cross functional stakeholders, especially from localization operations teams, to identify, define, and evangelize metrics with business teams
  • Focus on process and continuous improvement of core metrics through automation and process enhancement
  • Act as a thought leader for data-informed initiatives and guide the team's direction overall
  • Build in-depth understanding of, and conduct investigations leveraging large and complex data sets
  • Partner with Software Engineering, Data Engineering, Product, and Customer Operations teams to solve problems at scale
  • Inform, influence, and execute new strategies and tactics using analysis and impact metrics to support your positions
  • Build/maintain reports, dashboards, and metrics that equips the CO organization to scale successfully
Desired Qualifications
  • Graduate degree in an analytical field
  • Experience extracting data from large/complex databases
  • Experience with Customer Operations or Scaled Services
  • Understanding of Localization operations and its data needs

10,001+ employees

Parent company of Facebook, WhatsApp, Instagram, & more
Company Overview
Meta's mission is to make the world more open and connected— and give people the power to build community and bring the world closer together.
Company Core Values
  • Give People a Voice - People deserve to be heard and to have a voice — even when that means defending the right of people we disagree with.
  • Serve Everyone - We work to make technology accessible to everyone, and our business model is ads so our services can be free.
  • Promote Economic Opportunity - Our tools level the playing field so businesses grow, create jobs and strengthen the economy.
  • Build Connection and Community - Our services help people connect, and when they’re at their best, they bring people closer together.
  • Keep People Safe and Protect Privacy - We have a responsibility to promote the best of what people can do together by keeping people safe and preventing harm.