Lead Architect Managed Services

Lead Architect – Client Technology Managed Services

Job Summary:

As the Lead Architect in Client Technology – Managed Services, you play a pivotal role in assisting EY and its clients by designing a highly efficient and optimized technology architecture. This architecture integrates a variety of technology solutions that are tailored to meet the specific business needs of each client.

You will primarily have 3 responsibilities:

• Technology Architecture: As a technology leader possessing a robust understanding of technology and its application in driving business outcomes, you will offer architectural thought leadership and determine the feasibility of technical deliveries. You will propose the integration of diverse technology solutions as necessary for the most critical business solution implementations, drawing from the range of available EY Client Technology products, tools, processes, and the Partner ecosystem. Your responsibility includes developing technology architectures for Managed Services (MS) solutions in areas such as technology selection, reuse, architecture standards, design patterns, integration, and infrastructure service components. Additionally, you will need to adopt Client Technology (CT) practices such as Project Impact Assessment (PIA), Business Impact Analysis (BIA), Information Security (InfoSec), Accessibility, and Experience Design (XD).
• Lead Architecture Review Board: Liaise with a wide variety of internal stakeholders namely product owners (CT Technology Officers and product managers), Offering Owners (in the Service Lines), CT Delivery teams and service line delivery and GDS (Global Delivery Services), design and govern the architecture blueprints for the key managed services priority solutions. You will lead the Architecture Review Board to ensure the high quality of architectural deliverables, standardize the review process across Service Lines (SLs), and reduce variability in architectural decisions. Additionally, you are tasked with creating a central repository of architecture decision records to glean insights, facilitate knowledge sharing, and promote the reuse of these insights across different SLs and portfolios.
• Client Interaction: As a trusted advisor, you are responsible for gathering technology related requirements from the client and engagement team by liaising with Technology solution leaders, then translating these into a technology architecture and solution that aligns with the objectives and architectural principles established by the managed services service lines and engagement teams. This is achieved by drawing upon your extensive technical knowledge, experience, and a profound understanding of both the project's scope and EY's technology capabilities, including Client Technology and the Partner ecosystem. As a technical leader, you act as a liaison among business partners, delivery leadership, and project stakeholders.

Essential Functions of the Job:

• Design integration architecture for mid to large-scale managed services opportunities, focusing on priority solutions.
• Lead Managed Services Technology Design Authority
• Design & architect normative technology blueprints powered by Data & AI
• Provide thought leadership as an Enterprise Architecture specialist, collaborating with service line sales and business teams during the design of new solutions and support throughout the deal development, pursuit, and closure phases.
• Hands-on creation of end-to-end solution architecture that aligns with the overall Enterprise Architecture (EA) and the IT Roadmap of specific clients.
• Employ an "outside-in" approach to ensure objective analysis and provide actionable architectural recommendations by integrating available technology solutions or partnering with vendor solutions.
• Develop both the current As-is Architecture and the Transition Architecture, including roadmap steps to achieve the Target Architecture (e.g., moving from on-premises to cloud hosting, transitioning from a monolithic architecture to a microservices architecture).
• Apply TOGAF and SAFe principles to architecture design and implementation.
• Integrate all architecture disciplines (Business, Data, Application, Integration, Technology, and Security) following TOGAF guidelines.
• Understand the impact of emerging technologies, their potential, and how the business and IT can capture value from them.
• Support Technology Solution Leads and assist with reviews through the Architecture Review Board as needed.
• Actively contribute to the development of the Architecture community and promote good architectural practices.
• Build an integration architecture team by recruiting and onboarding new architects.
• Maintain relationships with relevant delivery and competence centre teams, ensuring that implemented architecture solutions adhere to approved designs throughout the application lifecycle.
• Engage with stakeholders on architecture issues and strategic improvements where expertise is required.
• Coach technology solution leads and deal solution designers during the deal support phase.
• Work proactively to identify, communicate, mitigate, and resolve architecture issues and risks. If solutions cannot be fully compliant with standards, seek input from the relevant function for step-out approval.
• Contribute to shaping RFP responses and provide sharp insights from technical experience.
• Collaborate with Operations Leads, Delivery Managers and technology product managers to hand over detailed architecture plans after deal closure and oversee delivery implementation.

Knowledge and Skills Requirements:

• Strong tech background – stints in delivery, architecture & strategy or being associated with a technology focused organization
• Deep technical expertise in IT infrastructure, including cloud services, networking, storage, and security
• Proficiency in designing, implementing, and managing scalable, high-availability systems
• Experience with automation tools and DevOps methodologies
• Ability to lead and mentor technical teams, ensuring knowledge transfer and skill development
• Strategic thinking and planning abilities, with a focus on long-term technical vision and business goals
• Understanding of enterprise architecture frameworks and their application to integration solutions
• Ability to create and maintain comprehensive documentation for integration architectures and designs
• Commitment to staying current with emerging technologies and industry trends
• Knowledge of compliance standards and regulations relevant to managed services
• Proficiency in one or more programming languages relevant to integration (e.g., Java, Python, C#)
• Experience with integration platforms and middleware technologies (e.g., ESB, API gateways)
• Seasoned experience with containerization and orchestration technologies (e.g., Docker, Kubernetes)
• Knowledge of API design and management, including RESTful services and SOAP
• Understanding of message queuing services and event-driven architecture
• Good Communication Skills in English both written and spoken. Ability to interact with a global audience of customers, partners and a global team
• Good business acumen with outstanding ability in developing strategic ongoing customer relationships, gaining trust of stakeholders and respect for the company through technical leadership
• Ability to identify technical risks before they occur and to develop mitigation and avoidance strategies
• Organized and methodical. Ability to initiate, plan and develop according to plan though coping with a level of uncertainty and risk
• Rigorous, thorough and with a taste for detail
• Leadership & negotiating skills and ability to drive change using influence and networking

Other Requirements:

• TOGAF Certified and proven experience in designing multiple complex architectures
• Experience with cloud computing services and architectures (e.g., AWS, Azure, GCP)
• Familiarity with data formats such as XML, JSON, and Avro
• Expertise in data modeling and database design, both relational and NoSQL
• Knowledge of DevOps practices and CI/CD pipelines to streamline integration processes
• Strong experience in offshore/onsite working model and working with different geographies and cultures
• Certifications and/or experience in Agile Delivery and DevOps would be desirable
• Architectural certifications like TOGAF or IASA is desirable
• Knowledge on service management framework, especially on areas of service strategy and design (ITIL V3/V4) would be an added advantage
• Regular international and domestic travel 

Job Requirements:

Education:

• BS/MS/MCA in Computer Science, Engineering, or a related field. 

Experience:

• 20+ years of technology, architecture & thought leadership.