Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

As a Senior Account Manager, you will be asked to perform all the responsibilities of Account Manager. In addition, you will be expected to foster teamwork/collaboration and extend accountability across internal departments. You will position yourself as a lead amongst the Account Team by acting as a daily resource for the team, and performing additional mentoring tasks that will ensure the team’s successful performance and longevity. These additional responsibilities include:

• Providing peers with direction on client requirements and supporting training initiatives, while providing feedback and recommended solutions for process efficiencies.

• Mentoring Account Managers to ensure best in class service.
• Routinely reviewing the team dashboards and addressing any concerns/learning opportunities with individual team members as necessary
• Collaborate with Account Managers to identify ticket/cases to drive closure within established Service Level Agreement (SLA)
• Operates internal team meetings in which all open items are reviewed, and next steps are identified.
• Acts as an Subject Matter Expert (SME) for other account managers on the team and provides assistance with complex/sensitive issues.
• Acting as line of business lead backup as needed or acting as liaison in lieu of management on necessary client calls.
• Develop and demonstrate knowledge in at least two lines of business and or additional Account Management operational functions

In the role, you must be able to travel up to 20%. Travel may require, but is not limited; to flights, overnight stays, local travel on short notice and other travel deemed necessary by the Company.

We offer a comprehensive benefits package which includes medical, dental, vision insurance as well as a wide-ranging list of supplemental benefits and discount programs. In addition to sixteen paid days off for employees, we also offer ten paid holidays.

Required Qualifications

• Performance, Metrics, Skills:
  • Demonstrates the ability to effectively lead internal and client calls
  • Shows consistent ability to project manage all projects they’re on point to lead. Hold internal partners accountable to their TAT’s and escalates if responses are not being provided timely.
  • Not attributed any personal client Performance Guarantees within the last 12 months
  • Not been on a Performance Improvement Plan or Corrective Action Plan in last 12 months.
  • 12 months+ Prescription Benefit Management (PBM) industry
  • Excellent verbal and written communication skills
  • Experience working with multiple intranet and extranet systems, Customer Relationship Management (CRM) tools (i.e., Salesforce), or adjudication platforms.
• Mentoring & Training:
  • Support training sessions to help broaden the team’s knowledge.
  • Support projects or process improvements.

Preferred Qualifications

• Performance, Metrics, Skills:
  • Shows consistent ability to project manage all projects they’re on point to lead. Hold internal partners accountable to their TAT’s and escalates if responses are not being provided timely.
  • Not attributed any personal client Performance Guarantees within the last 18 months
  • Not been on a Performance Improvement Plan or Corrective Action Plan in last 18 months
  • Adhered to SFDC AM metrics including no cases beyond ECD in last 12 months.
  • 2+ years Account Management, Prescription Benefit Management (PBM) industry
  • Extraordinary verbal and written communication skills
  • Experience managing multiple LOBs (Med D, Medicaid, Commercial, Specialty)
• Mentoring & Training:
  • Experience mentoring colleagues
  • Experience in supporting multiple projects or process improvements

Education

Bachelor’s degree Preferred

Pay Range

The typical pay range for this role is:

$46,988.00 - $102,000.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  The Company offers a full range of medical, dental, and vision benefits.  Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.  The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.  As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.  
 
For more detailed information on available benefits, please visit Benefits | CVS Health

We anticipate the application window for this opening will close on: 02/14/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.