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Director, Solutions Enablement Strategy
Posted on 7/19/2022
San Jose, CA, USA
Experience Level
Desired Skills
Data Analysis
  • Experience with solution or outcome selling, ideally aligning to a Value Framework
  • Proactive, self-motivated and self-directing; able to drive deliverables and results which involves people who do not always report to you while maintaining positive relationships
  • Ability to interact with and influence a wide range of employees including senior management
  • Ability to collaborate across the Enablement organization and with stakeholders to continue to refine and evolve existing approaches
  • Strong understanding of product marketing and development teams with the ability to translate into field ready assets
  • Knowledge of sales enablement methodologies, enablement tools and technologies (LMS, LRS, SCORM, x-API), and learning best practices
  • Ability to listen and diagnose enablement issues to effectively recommend strategies to optimize performance
  • Ability to clearly communicate and influence key stakeholders around enablement strategies with curiosity
  • Growth mindset and ability to leverage the knowledge of the broader organization
  • Ability to work well under pressure and meet deadlines
  • Assist with creating the strategic direction and implementation of the learning development strategy, framework, methodologies, and supportive processes
  • Continual optimization of enablement programs as needed, with alignment to the company priorities, stages in the sales cycle and customer buying process
  • Drive adoption and build integration of recommended enablement tools/systems and best practices
  • Develop and deliver role specific learning plans that meet the needs of the business and goals of each of product line owner
  • Manage a function and team with significant operational and development impact
  • Partner with Sales Onboarding and Effectiveness team to create a coaching culture to reinforce selling skills, selling motions, and sales process best practices with alignment to solutions enablement, toward a complete Accreditation Program
  • Work with the Analytics team to identify and create tracking on key metrics that indicate sales effectiveness and correlation to solutions enablement completions and overall engagement
  • Prioritize and align enablement needs according to overarching company priorities, market conditions, and gaps in field or partner roles
  • Develop and implement a formal Accreditation Program with the goal of continuous solutions enablement as primary means of retaining status
  • Develop and execute on learner adoption and engagement programs such as contests, leaderboards, badging and gamification
  • Benchmark and assess enablement programs based on feedback, results, and third-party analysis to ensure the greatest business impact

10,001+ employees

Digital workflows
Company mission
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations.