Technical Solutions Manager
Posted on 12/8/2022
INACTIVE
Datavant

501-1,000 employees

Healthcare data platform
Company Overview
Datavant's mission is to connect the world’s health data to improve patient outcomes.
Financial Services
Data & Analytics
B2B

Company Stage

Series B

Total Funding

$80.5M

Founded

2017

Headquarters

San Francisco, California

Growth & Insights
Headcount

6 month growth

14%

1 year growth

40%

2 year growth

201%
Locations
Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Requirements
  • 5+ years of management experience, Healthcare Industry preferred
  • Passion in driving Client Impact to the next level
  • Desktop Support team management experience
  • Demonstrated ability to lead and develop people and get results through others
  • Ability to organize and manage multiple priorities
  • Ability to work collaboratively across functions and teams
  • Problem analysis and problem resolution at both a strategic and functional level
  • Ability to travel nationally up to 30%
  • Detail oriented with excellent problem-solving skills, imagination, and patience
Responsibilities
  • Provide Technical leadership for the Client Impact organization following strict Project Office and PMI protocol in order to provide for optimal customer experience with high customer satisfaction
  • Implement and adhere to robust technical standards and processes
  • Influence technology strategies and decisions with a high-level of expertise and knowledge
  • Provide direction and support to ensure compliance with relevant specifications and standards
  • Act as the primary contact for technical issues during implementation
  • Provide leadership focused on attracting, developing, and retaining top technical talent
  • Establish team goals, track through reporting to ensure optimal results
  • Stay up to date with current and pending laws/regulations pertinent to the industry, while participating in external associations as appropriate
  • Demonstrates a solid understanding of the meaningful implementation metrics driving the Company business
  • Assist Sales to highlight the implementation process, and ready the customer for a successful implementation starts, during the sales process
  • Relies on experience and judgment to plan and accomplish goals
  • Support strategic initiatives such as Company technology deployment and support strategies, training requirements and execution, and technical support processes to improve customer retention
  • Perform other tasks and duties as necessary