Salesforce Business Architect

NeuraFlash is looking for a Business Architect to join our new Business Architecture team! 

As a Business Architect, you will serve as a strategic partner to our customers, translating business vision into actionable solutions enabled by the Salesforce platform. Leveraging a strong foundation in structured problem solving, business analysis, and enterprise architecture, you will lead cross-functional teams through persona-driven discovery, end-to-end process optimization, and capability modeling. You’ll be responsible for bridging the gap between business strategy and the technology enablers provided by the Salesforce platform, helping organizations define governance strategies, and aligning business and IT stakeholders to a shared roadmap for transformation.

The ideal candidate combines a customer-first mindset with deep Salesforce platform knowledge, excels at facilitating collaborative workshops, and can synthesize complex requirements into clear, scalable solutions. A successful Business Architect thrives in ambiguity, drives joint accountability, and is passionate about delivering measurable business outcomes.

You will have the opportunity to:

• Collaborate directly with CxO-level customers to develop experience-led strategic roadmaps that drive the desired business outcomes
• Lead and facilitate client engagements to execute on the NeuraFlash deliverables, supported by key delivery team members (Solution Architects, Technical Architects, Project Managers, etc.)
• Help business and IT leaders embrace new digital operating models, governance strategies and a customer- and user-centric mindset and approach to decision-making
• Support NeuraFlash clients through the creation or innovation of their digital strategy, to address customer experience and operational challenges using an outcome-based approach
• Lead the team and client in the design of future state operating models and experiences that drive new levels of performance
• Drive the design of future-state business processes and operating models, leveraging governance strategies and business frameworks to support sustainable transformation, while aligning process improvements to scalable technology solutions on the Salesforce platform
• Serve as a cross-functional leader, translating complex requirements into user stories, facilitating backlog grooming, and helping clients adopt a shared ownership model for solution success
• Play the role of Solution Architect or Consultant on consulting projects as needed

Required Experience:

• 7+ years of experience in Management Consulting, Strategy, Technology, or Digital Transformation consulting
• 3+ years of hands-on Salesforce consulting, solution architecture, or delivery leadership experience (Salesforce Admin, Service Cloud, Strategy Design certifications)
• Strong background in business strategy definition and business process redesign, with identification of technology enablers
• Strong collaboration and team building skills, with ability to work with all levels and roles of an organization effectively
• Experience leading business interviews, executive-level engagements, and cross-functional strategy workshops
• Creative, high-energy, self-starter who’s comfortable running initiatives and programs within a “start up-paced” technology company
• Strong consulting and interpersonal skills; including excellent written and verbal communication skills, effective presentation skills with the ability to adapt to a wide range of audiences
• Experience building strong executive relationships
• Ability to synthesize complex information, working in situations where information may be absent or ambiguous and creative approaches are required
• Ability to travel to clients (when travel is appropriate and approved)
• Experience with digital innovation and roadmapping projects
• Experience with Design Thinking and Human-centered design methodologies (personas, journey maps, etc.)

Preferred Skills

• Experience working with Amazon Connect, Lex, or other Contact Center tools and platforms
• Structured Problem Solving & Critical Thinking
• End-to-End Process Design & Optimization
• Business Process Re-engineering
• Persona-Based & Process-Driven Discovery
• Governance Strategy & Operating Model Design
• User Story Identification, Grooming & Backlog Management
• Discovery Facilitation & Requirements Gathering