Customer Success Manager
Posted on 4/4/2023

5,001-10,000 employees

Cloud-based information security company
Company Overview
Zscaler’s mission is to empower organizations to realize the full potential of the cloud and mobility by securely connecting users to applications from any device, anywhere. The company has pioneered a security cloud that has shifted architectural design and approach to network security. With their unique security cloud, the company has created a Zero Trust Exchange platform with their security cloud to enable businesses to reduce cost, risk, simplify IT, and increase business agility.
Remote in USA • Minneapolis, MN, USA
Experience Level
Desired Skills
Sales & Account Management
Customer Success & Support
  • Good understanding of Security fundamentals such as Firewalls, Proxies and Web Security Gateways
  • Familiarity with Network Architectures and network routing concepts
  • Highly motivated self-starter with competitive personality and strong attention to detail
  • Team player who possesses a desire and ability to work in a fast paced, goal oriented high growth sales environment
  • Exceptional communication skills, both oral and written, coupled with excellent listening skills
  • Bachelor's degree in Engineering or Business
  • 4-8 years in a Technical Project Management / Post Sales value creation type role
  • Develop and nurture customers to become Brand Ambassadors on behalf of Zscaler
  • Interact with CISOs/Director/Manager Level stakeholders to drive VALUE realization from Zscaler platform
  • Deliver Executive Reviews/Customer Success Plans to align Zscaler services with customer business initiatives and priorities
  • Demonstrate fundamental understanding of Zscaler's technology and articulate the advantages of our solution against competitors
  • Consistently meet goals for providing touchpoints for existing customers
  • Work closely with Account Sales teams to help with Upsell/Cross-sell opportunities in existing customers
  • Understand customer pain points and help drive escalations by coordinating between Product Management and Support groups
  • Focus on Churn reduction, identifying expansion opportunities and adoption