Who we are looking for

We are looking for a Vice President – Billing Risk Lead, who will provide leadership and support in mitigating risk from within the first line of defense (FLOD) through engagement and challenge of first line operational activities, control monitoring and enhancement, and execution of risk programs.  As part of GD Business Risk Management (BRM) global function, the successful candidate will manage the Billing Risk team that is located in Boston, Italy and India, and work collaboratively with GD Functional teams, firm-wide Business Unit teams, Corporate Audit, and Enterprise Risk Management.

In this role, you will report directly to the Managing Director: Global Delivery Business Risk Management Business Unit (BU) Aligned Team

Candidates should be experienced in sound risk management and governance practices within the financial services industry and previous billing experience would be advantageous. The successful candidate must be able to thrive in a fast-paced and challenging environment, communicate clearly to Executive Management, diverse teams across the organization and Regulators, learn superior project management skills, and possess strong problem solving and execution capabilities. It is expected that in this role the candidate will need to have an understanding of end-to-end operational and billing processes.

Why this role is important to us

The Billing Risk team is part of Global Delivery Business Risk Management and is a critical component of Risk Management at State Street as it allows the self-identification of issues and improvement to the system of internal controls. Within the billing processes, the team performs a business control function focusing on assisting GD billing operations to adhere to regulatory requirements, design controls and assess the gap and remediation plans, report issues and incidents.

What you will be responsible for

As Vice President – GD BRM Billing Risk, you will

• Lead Global Delivery Business Risk Management (BRM) for billing.
• Maintain effective partnerships with key senior leaders in the GD Global Billing Operations (GBO) organization, across broader GD Functional teams and other State Street functional areas, to steer and direct effective governance and management of operational risks within the first of line of defense (FLOD), ensuring prompt escalation of keys risks, control gaps and issues, devising and recommending solutions to mitigate and remediate risks outside of tolerance.
• Execute core risk initiatives and programs to materially reduce risks, strengthen and streamline the global process and control environment with a proactive focus on emerging risks, incident trends and root cause themes thereby enabling decisive and timely management response and mitigation.
• In conjunction with GD BRM, provide direction and leadership in the end-to-end incidents and issues management processes for billing, identify issues to improve operational risk mitigation, and provide guidance on design and application of key controls, procedures and best practices.
• Manage and run effective Business Risk and Control governance forums in line with the governance framework. Partner with operational management teams to ensure that a structure is in place which incorporates management metrics to identity risk themes, provide actionable risk insights and reporting needed for informed and decisive data driven decision making.
• Implement and oversee strong risk management processes and frameworks in alignment with methodology and practices employed by GD globally. Coordinate on the implementation of, and adherence to, policies, procedures, guidelines and risk management practices defined and administered by GD BRM and associated partner groups (ERM, Compliance, Legal, Internal Audit, and Business Risk Management).
• Provide advice and support on regulatory and audit exams including SOX/SOC assessments and targeted assurance reviews.
• Partner with the second and third line of defence teams consistent with our risk management and control objectives.

What we value

These skills will help you succeed in this role:

• Superior verbal and written communication skills; it is vital that the candidate possess the ability to articulate complex thoughts in a cogent, linear and method-driven manner and to assimilate information for senior executives concisely and appropriately for the situation at hand.
• Relationship building across various functions and levels within the organization.
• Strong organizational awareness with ability to facilitate and resolve conflicts; ability to make informed, risk optimized decisions under time pressure.
• Demonstrated experience in managing diverse teams across various jurisdictions and large-scale projects.
• Attention to detail and a propensity to drive issues toward resolution.

Education & Preferred Qualifications

The following are required:

• Bachelor’s degree in Finance, Accounting, Business or related field.
• Minimum 10 years of work experience with internal control methodology, audit and/or testing.
• Independent strategic thinker with an understanding of regulatory and operational risk in financial services.
• Demonstrated leadership capabilities with solid interpersonal skills and the ability to work collaboratively across all organizational tiers; A strong customer service mindset is a must.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers

Salary Range:

$135,000 - $210,000 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Job Application Disclosure:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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