Faculty Support Coordinator

If you have any questions about the position or our application process, reach out to us at [email protected].

Job Description

Job Summary

Support the classrooms, instructors and courses of the School for Social Work academic and professional development programs.

Essential Functions

Reporting to the Manager of Faculty Support, the Faculty Support Coordinator plays a crucial role in ensuring the smooth operation of SSW degree programs by providing comprehensive back-end administrative and clerical support for classrooms, instructors, and courses. This position involves managing and coordinating essential tasks such as scheduling, organizing course materials, and maintaining accurate records across the year. By handling these critical behind-the-scenes responsibilities, the Faculty Support Coordinator enables degree program instructors to focus on delivering high-quality education while ensuring that classroom operations run efficiently and effectively. This position is eligible for a hybrid work schedule upon approval of the Manager of Faculty Support.  The incumbent must work on campus and in person from April through August to provide in person support for faculty, and coordinate with other in-person offices. Provide technical and administrative support for classrooms, courses, and instructors for academic programs including Practicum education courses, Professional Education, and Teaching and Learning institute.

Areas of Responsibility

Provide technical and administrative support for classrooms, courses, and instructors for academic programs including Practicum education courses, Professional Education, and Teaching and Learning institute:

• Prepare documents for the Faculty Curriculum Committee under the direction of the Manager of Faculty Support
• Work with course syllabi, gradebooks and rubrics in Moodle
• Create, set up, and assist in faculty hosted Zoom meetings, including faculty votes
• Assist faculty with using college resources to create classroom materials
• Maintain and update pertinent information for faculty on various platforms and websites
• Provide support for faculty in person and virtual trainings and lectures, including the faculty onboarding programming
• Provide support for simulation learning with the Coordinator of the office of the dean

Assist the Manager of Faculty Support Systems with the instructor contracting process and provide logistical back up:

• Maintain and develop an adjunct hiring pool, CV database, schedule interviews, and check references
• Assist with the contract creation process, review and co-maintain the hiring process for adjunct faculty
• Provide support and triage for emerging queries and questions in a timely manner (including creating and maintaining faculty information, email share outs, etc.
• Work with the Manager of Faculty Support to review Summer procedures/processes, gather adjunct feedback, and create and report findings to Associate Dean for Academic Affairs, curriculum committee and others
• Work with the Manager of Faculty Support and Operations Manager to to ensure clear communication to faculty about their housing assignments

Work with other related staff on the formatting and editing of course materials:

• Support the library reserves team on course reserves
• Complete copyright requests for required course materials
• Assist faculty with desk copy and other required material requests
• Submit textbook materials to the campus bookstore

Administrative Duties:

• As assigned

Minimum Qualifications (knowledge, skills, education, experience, certifications, licenses):

• High school education or equivalent and three years of relevant experience or the equivalent combination of education and/or experience.

Preferred Qualifications:

• Associate’s Degree preferred

Skills:

• Excellent customer service skills and strong positive attitude; Strong EQ 
• Desire and ability to work well with a diverse array of colleagues and faculty across the organization, a team player
• Excellent reading, writing, and oral communication skills, time management skills, ability to maintain confidentiality and demonstrate excellent judgment Demonstrated commitment to enliven SSW’s Five Guiding Principles with the scope of work and to continually developing transgender competence
• Strong computer skills and comfort with using computer programs and technology
• Familiarity with Google Suite and Microsoft Suite required
• Familiarity with Moodle, Courseleaf, Workday, Docusign, PollEverywhere, Qualtrics preferred  
• Ability to organize and prioritize work effectively, to be precise and detail oriented, take initiative and responsibility, resolve problems, and manage multiple tasks simultaneously
• Ability to communicate and work cooperatively with all levels of a diverse organization

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Review of applications will begin

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About Smith College

Located in Northampton, MA, Smith College is one of the largest women’s colleges in the country and is dedicated to excellence in teaching and research across the liberal arts.  A faculty of outstanding scholars interact with students in small classes, as advisors, and through student-faculty research projects. The College is a member of the Five College Consortium with Amherst, Hampshire and Mt. Holyoke Colleges, and the University of Massachusetts Amherst. Students cross-enroll and faculty cross-teach across the Five Colleges.

Consistent with the Americans with Disabilities Act (ADA) and Massachusetts General Law, Chapter 151B, it is the policy of Smith College to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact our recruiting team at [email protected].

As set forth in our mission and values, Smith College is committed to promoting a culture of  equity and inclusion among students, staff and faculty.  The College will not discriminate in employment on the basis of age, race, color, ethnicity, national origin, creed, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, genetic information, age, veteran status, physical or mental disability, or any other classification protected by law. Smith College is an equal opportunity employer and complies with all state and federal laws that prohibit discrimination.