Full-Time
Manager of Personalization
7-Eleven
10,001+ employees
Global convenience retail via franchising
No salary listed
Company Does Not Provide H1B Sponsorship
Dallas, TX, USA + 1 more
More locations: Irving, TX, USA
In Person
Bachelor's
 Growth & Marketing (1) |
|---|
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- A bachelor's or four-year degree is required.
- At least 7 years of relevant work experience is required.
- At least 3 years of management experience is required.
- Strong people leadership experience, including hiring, coaching, performance management, and delivery, is required.
- Deep understanding of personalization and decisioning, including next-best-action or offer, recommendations, propensity, segmentation, and experimentation, is required.
- Familiarity with the personalization stack, including personalization API or gateway, SFMC or MCP, Databricks, models, A/B testing, and identity and data foundations, is required.
- Experience operationalizing models and defining model and attribute governance and change management is required.
- Understanding of measurement, attribution, and compliance requirements such as opt-in and CCPA is required.
- Excellent communication and stakeholder-management skills across technical and business audiences are required.
- Lead and manage the team delivering personalization and decisioning capabilities across Marketing Technology channels.
- Own the personalization roadmap and drive consolidation of the personalization API or gateway, decisioning, and experimentation under clear Marketing Technology ownership.
- Define how models, rules, business goals, and channel logic are consumed and activated consistently across channels, with next-best-action or offer as one input among many.
- Establish a validated production inventory, model and attribute change management, and consumer-notification processes.
- Partner with data science on model consumption and evaluation, and with product on business-facing decisioning and goal setting.
- Extend personalization coverage across onsite and web, app, CFD and pump channels, and improve experimentation and measurement.
- Manage team performance, hiring, prioritization, delivery cadences, and stakeholder and leadership communication.
- Agile or Project Management Professional certifications are a plus.
7-Eleven operates a global network of convenience stores that sell snacks, beverages, groceries, and fuel in some locations. It generates revenue primarily from in-store sales and franchising fees from franchisees, while pursuing growth through digital tools and services that streamline operations and improve the customer experience. The company differentiates itself with a large, worldwide store footprint, a strong emphasis on diversity and inclusion and veteran support, and a strategic push into digital transformation via its Global Center in India to create customer-focused, digitally enabled products. Its overall goal is to provide quick, easy access to everyday essentials and become more customer-obsessed through technology and a scalable franchising model.
Company Size
10,001+
Company Stage
N/A
Total Funding
N/A
Headquarters
Irving, Texas
Founded
1927
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Simplify's Take
What believers are saying
- Seven & i lifted fiscal 2026 guidance after Q1 operating income jumped 222% on July 9, 2026.
- U.S. fuel margins and 7-Eleven's wholesale conversions boosted first-quarter profits in March-May 2026.
- New catering, kids' meals, and remodels support higher-margin food sales through 2030.
What critics are saying
- Seven & i will close 645 North American stores in fiscal 2026, signaling weak traffic.
- The planned North America IPO slipped to 2027, delaying a valuation reset and liquidity event.
- Franchise disputes and wage-liability history create an existential brand risk if regulators tighten enforcement.
What makes 7-Eleven unique
- Seven & i's 13,000-store footprint creates unmatched distribution density across Japan and North America.
- 7-Eleven's food-forward kitchens, catering, and proprietary brands turn stores into meal destinations.
- 7-Eleven Australia gives Seven & i a testbed for Japan-style convenience expansion and operations.
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Benefits
Flexible Work Hours
Paid Vacation
Group Retirement Savings Plan
Employee Assistance Program
Educational Reimbursement Program
Company News
PepsiCo reported weakening sales in US convenience stores as high petrol prices prompt consumers to cut discretionary spending. Chief executive Ramon Laguarta said impulse purchase channels showed a slowdown, with fewer customers converting store visits into purchases. When petrol prices exceed $3.50 per gallon, consumers historically reduce spending on non-essential items. The national average reached $3.94 in mid-July, up 10 cents from the previous week. For convenience stores, fuel accounts for 65% of sales but only 38.8% of gross profit. Food service generates 28.5% of in-store sales and 38.9% of gross profit. PepsiCo is working with retail partners on bundles and promotional offers to increase conversion rates, though the effectiveness depends on volatile petrol prices.
7-Eleven has launched kids' meals across all its proprietary restaurant brands, including Laredo Taco Company, Raise the Roost Chicken & Biscuits and Speedy Café locations. The meals, starting at $3.99, include an entrée, side, drink and a small item such as Hot Wheels stickers or monster truck toys. At Laredo Taco, children receive a bean and cheese taco or quesadilla with rice or beans, tortilla chips and a beverage. Raise the Roost offers chicken tenders with potato wedges, whilst Speedy Café provides sandwich or nugget options with tater tots. The move forms part of 7-Eleven's broader transformation strategy to position itself as a dining destination. The retailer plans to renovate around 7,000 locations by 2030 and recently added its first national catering programme.
7-Eleven has launched a catering service in partnership with ezCater, expanding beyond its convenience store model to serve group meals for corporate events and planned gatherings. The service features menu items from its restaurant-style sub-brands Laredo Taco Company and Speedy Cafe, offering tacos, breakfast items, salads, sandwiches and 14-inch pizzas. The company emphasises that all food is made-to-order daily in on-site kitchens. The move aims to provide budget-friendly catering options whilst leveraging existing kitchen infrastructure for higher-margin orders. The expansion comes as 7-Eleven plans to close approximately 645 stores over the next year, suggesting the chain is refocusing its business strategy towards more profitable revenue streams.
7-Eleven plans to close 645 convenience stores in 2026 as part of an ongoing portfolio optimisation strategy. The closures follow more than 600 location shutdowns in 2024 and 2025 combined, representing part of a broader business transformation. The 99-year-old chain is shifting from a traditional convenience store model to a food-focused format with higher-quality prepared foods and beverages. Some locations will be converted to wholesale fuel stores, which aren't included in the company's store count. The closures target underperforming locations affected by inflation, weaker traffic and shifting consumer behaviour. 7-Eleven operates over 13,000 stores across North America and is eyeing a 2027 IPO whilst simultaneously opening new large-format, food-focused locations.
7-Eleven has partnered with NCR Atleos to deploy its Allpoint Network to more than 4,000 stores.