OVERVIEW

Every year, people across the world spend nearly one trillion dollars on groceries. It’s an industry that’s been around for centuries. Food itself, however, has been a constant in people’s lives since the beginning of time. Yes, sustenance is essential, but it’s also much more than that. Food can be a part of a daily ritual or a special moment that resonates with people on a meaningful and emotional level. It can be a much-needed break in a long day, a taste that brings back memories, a creative experiment, a shared meal with loved ones, or even comfort during a hard time. Whether it’s a special occasion or an everyday occurrence, it should always be easy for people to get the ingredients they need.

Design can have an impact everywhere—especially in places where people least expect it, like a grocery store. Instacart’s Design teams are focused on transforming the shopping experience for customers, retailers, and food brands. It all starts with understanding the needs and behaviors around getting the food people love, then designing experiences that bring everyone closer to something that is so essential to their everyday lives. We invite you to come and take a seat at our table to be a part of this next evolution in the growth of our company! 

ABOUT THE OPPORTUNITY 

We’re looking for a Design leader who will help shape and build the product experience for our Advertisers, while maintaining a balance in the whole four-sided marketplace ecosystem. This person is an experienced and passionate people leader, and brings with them the skills to shape strategic thinking in its early stages, push designers to evolve their concepts, and up-level the fit and finish of the product with flawless execution to market. In this role, you will work closely with Instacart’s cross-functional leaders to define product strategy and vision, while growing and supporting a team of product designers focused on building high quality, meaningful user experiences.

We need someone who loves the opportunity to uphold a high craft bar in a fast-paced, ever-evolving tech startup. You should know what great Design looks like, and should obsess over the right user experience. You should know what it takes to keep a team inspired and motivated in their work, and be able to see how their unique contributions connect to the bigger picture – the company, and beyond to our end users. You should also know that our success hinges upon the success of the team; you should be passionate and proactive about encouraging, coaching, and offering critical yet constructive feedback to your team.

ABOUT YOU

• 8+ years of experience in digital product design and/or service design
• 3+ years of people management experience, guiding the work of UI/UX and product designers
• Ads domain knowledge and related experience required
• You can easily navigate between your manager responsibilities to jump into the work to move it along and execute when necessary
• You have a strong track record of successful execution and demonstrably making products better, not just quantitatively, but also qualitatively
• You have experience with building, hiring, mentoring and scaling high performing teams
• You regularly teach product designers to be focused on impact to users and to the business
• You provide consistent and thoughtful feedback to help shape and uplevel the quality of the product thinking
• You have experience managing performance review cycles and supporting regular career development conversations
• You have a strong understanding of product-building areas including engineering, design, analytics, and user research/insights
• You have the ability to thrive and effectively communicate in a complex, fast-paced, constantly changing environment
• You know how to handle difficult conversations and situations to desirable outcomes for all parties involved
• You love developing cohesive and scalable Design strategies that can play out across numerous channels and mediums
• You display a human-centered approach to design that’s inquisitive, strategic and empathetic
• You are a systems thinker, looking across the four-sided marketplace ecosystem to identify opportunities for tighter collaboration and connection across teams
• You lead with passion and vision, and you can energize others to deliver excellent results while keeping them happy and engaged
• You are a reliable self-starter who can provide direction to teams and designers at a 40,000 ft. level and at a pixel-level (whichever is most needed in the moment)
• You look to do the important, non-project-related work in support of scaling our org, creating a better culture, and living our core values
• You can push the team to explore new thinking and expand new interpretations of the Design brand to meet ever-changing company demands
• You are friendly, supportive, and collaborative

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