Full-Time

Patient Advocate

Aledade

Aledade

1,001-5,000 employees

Empowers primary care practices with value-based solutions

Data & Analytics
AI & Machine Learning

Entry, Junior, Mid

Columbia, SC, USA

Required Skills
Communications
Word/Pages/Docs
Customer Service
Excel/Numbers/Sheets
Requirements
  • High school graduate or equivalent
  • One to two years of customer service experience
  • Knowledgeable with an Electronic Medical Record Database
  • Microsoft Word, Microsoft Excel, Microsoft Outlook, and scanners
Responsibilities
  • Efficient and orderly checking in and out of patients
  • Registering patients in the computer with accurate information
  • Answering incoming telephone calls and routing to appropriate staff members
  • Scheduling appointments, collecting payments, and issuing receipts
  • Completing medical records in a timely manner
  • Maintaining smooth operations of all front desk activities
  • Facilitating patient flow by notifying clinical staff of the patient's arrival
  • Collecting appropriate payment for services
  • Answering patients' and providers' billing and accounts receivable questions
  • Performing collection duties on unpaid or overdue accounts
  • Completing medical records request in a timely manner
  • Serving on quality improvement projects/teams as designated
  • Keeping the lobby tidy and the coffee station stocked
  • Following HIPAA and OSHA guidelines
  • Attending meetings or training sessions and completing assignments
  • Maintaining positive working relationships and demonstrating exceptional customer service skills
  • Addressing conflict and communicating effectively with all providers, team members, patients, and their families
  • Practicing all duties in accordance with the highest professional standards, policies, and procedures
  • Demonstrating initiative and accountability in all assigned tasks
  • Using electronic, verbal, nonverbal, written, and interpersonal communication skills in a clear and concise manner
  • Operating a multi-line telephone system and answering the telephone in a pleasant and helpful manner
  • Being organized, detail-oriented, and able to multi-task
  • Establishing and maintaining effective working relationships with patients, employees, and the public
  • Interacting effectively and in a supportive manner with persons of all backgrounds
  • Remaining optimistic and adapting to varying demands in a stressful environment

Aledade, Inc. stands out as a leading network of independent primary care, offering robust support to practices through its unique model that combines advanced data analytics, user-friendly workflows, and health care policy expertise. The company's commitment to the success of independent practices is demonstrated through its strong payer relationships and integrated care solutions, which enable physicians to thrive financially while focusing on patient health. With over 1,500 practices across 45 states and the District of Columbia, Aledade's shared risk and reward model, managing over 2 million patient lives, showcases its industry leadership and its significant role in the evolving healthcare landscape.

Company Stage

Series F

Total Funding

$657.6M

Headquarters

Bethesda, Maryland

Founded

2014

Growth & Insights
Headcount

6 month growth

4%

1 year growth

23%

2 year growth

92%
INACTIVE