Job Specific Functions:

• Work with all patients to schedule appointments that best meet their needs.
• Ensure complete and accurate registration information including all insurance information, demographics, email and other contact information.
• Ensure any other documents indicating patient needs or wishes are entered into the records including advanced directives, legal guardianship, and any other appropriate document.
• Facilitate patient flow by notifying clinical staff of the patient’s arrival, being aware of delays and communicating with patients and team.
• Collect appropriate payment for services.
• Coordinate with other team members to provide exceptional patient service.
• Answer patients’ and providers’ billing and accounts receivable questions.
• Perform collection duties on unpaid or overdue accounts per practice protocol.
• Complete medical records request in a timely manner.
• Post payments in Athena. Keep an accurate balance of the cash box and correct change.
• Serve on quality improvement projects/teams as designated. Keep the lobby tidy and the coffee station stocked.
• Follow any and all HIPAA and OSHA guidelines.
• Attend any meetings or training sessions with completion of assignments that may be presented.
• Other duties as assigned.

Core Functions:

• Maintain positive working relationships and demonstrate exceptional customer service skills.
• Work cooperatively, address conflict and communicate effectively with all providers, team members, patients and their families as appropriate.
• Perform all duties in accordance with the highest professional standards, policies and procedures.
• Practice good stewardship of resources.
• Demonstrate initiative and accountability in all assigned tasks.
• Effectively use electronic, verbal, nonverbal, written and interpersonal communication skills in a clear and concise manner to ensure appropriate understanding and response.

Additional Knowledge, Skills and Abilities Required:

• Knowledgeable with an Electronic Medical Record Database, Microsoft Word, Microsoft Excel, Microsoft Outlook and scanners.
• Ability to operate a multi-line telephone system and answer the telephone in a pleasant and helpful manner.
• Must be organized and detail-oriented and able to multi-task.
• Ability to read, understand and follow oral and written instructions.
• Ability to establish and maintain effective working relationships with patients, employees and the public.
• Must be able to interact effectively and in a supportive manner with persons of all backgrounds.
• Must be able to remain optimistic and adapt to varying demands in a stressful environment.