Full-Time

Customer Support

Phones

Posted on 2/1/2025

ModSquad

ModSquad

501-1,000 employees

On-demand customer support and digital engagement

Consulting
Consumer Software

Entry, Junior

Los Angeles, CA, USA

Candidates residing in California, Colorado, New York, and Washington are excluded from consideration.

Category
Customer Support
Customer Success & Support
Required Skills
Customer Service

You match the following ModSquad's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • Has strong customer service experience, particularly over the phone
  • Has excellent written and verbal communication skills
  • Has experience providing support with the following: cancellations, refunds, billing and payment questions, minor technical issues (cannot login, video issues, audio issues)
  • Is fully flexible and has at least 20 hours (or more!) of availability each week during the desired times
  • Can begin orientation ASAP if needed
  • Has experience working a multilingual, busy team, and in a very busy call center environment
  • Has excellent English & spoken competence, and previous experience providing support in English
  • Is willing to install ModSquad security software on their work computer and a 2FA app on their phone (Duo Mobile). Duo mobile will only work on the following: Android 14.0 or greater iOS 15 or greater
  • 16 GB RAM
  • Internet speed: 50+ MBPS
  • Windows 11 with i7 Processor or Higher *OR* MacOS Ventura or Higher
  • Has excellent English & spoken competence, and previous experience providing support in English
Responsibilities
  • Assist and guide customers to the right answers
  • Solve concerns
  • Help customers understand and optimize the best use of a client's product or services

ModSquad offers on-demand customer support, content moderation, social media management, and community management services to a diverse range of clients globally. Their unique "ModSourcing" model allows clients to purchase only the services they need, providing flexibility and cost efficiency. By matching clients with passionate professionals known as "Mods," ModSquad ensures high-quality service delivery that enhances customer satisfaction. The company's goal is to deliver exceptional digital engagement services that help clients succeed in a competitive market.

Company Stage

N/A

Total Funding

$2.3M

Headquarters

San Francisco, California

Founded

2007

Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for multilingual support boosts ModSquad's global service offerings.
  • Increased focus on community management aligns with ModSquad's expertise in brand engagement.
  • Expansion of digital engagement platforms supports ModSquad's innovative service delivery.

What critics are saying

  • AI-driven platforms offer similar services at lower costs, threatening ModSquad's market share.
  • Decentralized social media platforms may reduce demand for traditional management services.
  • Stricter data privacy regulations could increase operational costs for ModSquad.

What makes ModSquad unique

  • ModSquad offers ModSourcing, a modernized outsourcing model for digital engagement services.
  • The company provides services in over 50 languages, ensuring global reach and flexibility.
  • ModSquad matches clients with Mods passionate about their brand, enhancing service quality.

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Benefits

Remote Work Options

Flexible Work Hours

INACTIVE