Full-Time

Product Operations Manager

Posted on 8/21/2024

Twist Bioscience

Twist Bioscience

1,001-5,000 employees

Produces synthetic DNA for biotechnology applications

Biotechnology
Healthcare

Compensation Overview

$125k - $144kAnnually

+ Bonus + Equity

Junior, Mid

San Bruno, CA, USA

Category
Product Operations
Product
Required Skills
Sales
Communications
Management
Customer Service
Requirements
  • 2-5 years experience in any of the following functions: R&D, Operations, Manufacturing, Project management, Sales, Customer service, etc. Previous product management experience is not required
  • Ability to excel in a fast-paced, ambiguous, and changing landscape
  • Strong attention to detail
  • Strong proactive ability to anticipate problems and mitigate risk
  • Effective project management skills and the ability to work cross-functionally to drive project results
  • Clear communicator and trainer
  • Strong analytical skills
Responsibilities
  • manage the unique needs of large, strategic, customers, and help deliver customized products, service, and documentation that meet their needs.
  • Shepard high priority orders (defined and prioritized by sales leaders) to ensure quality fulfillment and on time delivery.
  • Drive proposals for extension of operational improvements across product lines, including executive presentation, financial analysis, and commercial impact analysis.
  • develop and manage field communications on manufacturing issues, low inventory and stock out, product quality issues, product changes and improvements, etc.
  • Work closely with Sales to estimate customer demand and generate accurate product forecasts. Collaborate closely with supply chain and production planning teams to ensure we manage customer expectations for large orders and meet expected product delivery commitments.
  • Work with stakeholders internally and in EMEA/LATAM/APAC to ensure specific documentation (SDS, BOM, product labels, etc.) are created and available to ensure smooth customs clearance.
  • Develop global specific reports that allow for regular review of product consumption by region, delivery turnaround time by product line, key account & repeat business monitoring in order to understand specific bottlenecks that may be encountered enabling action plans to be developed and implemented.
  • collect and consolidate voice of customers, propose and drive product improvement and potentially NPI (New Product Introduction) projects.
  • Own product master data and pricing, across relevant business systems.
  • manage collaborations with key partners and customers to develop regional advocacy and meet regional customer needs.
  • might include product content creation, sales training, participating in customer meetings and facilitating customer visits, etc.

Twist Bioscience specializes in DNA synthesis, providing synthetic DNA for various applications in biotechnology, pharmaceuticals, and research. Their proprietary platform allows for the quick and accurate production of DNA sequences, utilizing a smart algorithm that gives instant feedback on the synthesizability of sequences. Twist offers a variety of products, including genes, oligo pools, variant libraries, and tools for SARS-CoV-2, as well as DNA data storage and next-generation sequencing services. What sets Twist apart from competitors is their ability to deliver high-quality DNA sequences at competitive prices and their capacity to handle complex DNA sequences. The company's goal is to support advancements in personalized medicine and genetic research by being a reliable supplier of synthetic DNA.

Company Stage

IPO

Total Funding

$236.5M

Headquarters

South San Francisco, California

Founded

2013

Growth & Insights
Headcount

6 month growth

2%

1 year growth

4%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • Collaboration with Absci positions Twist at the forefront of AI-driven drug development.
  • Launch of Transaminase Enzyme Screening Kit opens growth in industrial biotechnology.
  • Expansion of IgG antibody portfolio strengthens position in therapeutic antibody market.

What critics are saying

  • Increased competition from companies like Ginkgo Bioworks could capture market share.
  • Potential ethical and regulatory challenges associated with synthetic DNA scrutiny.
  • Rapid technological advancements could lead to obsolescence of current platforms.

What makes Twist Bioscience unique

  • Twist Bioscience uses a unique silicon-based DNA synthesis platform for precision and scale.
  • They offer high-quality DNA sequences at competitive prices, attracting diverse clients.
  • Their proprietary platform provides instant feedback on DNA sequence synthesis feasibility.

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