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Full-Time

Product Operations Manager

Confirmed live in the last 24 hours

Twist Bioscience

Twist Bioscience

1,001-5,000 employees

Produces synthetic DNA for biotechnology applications

Biotechnology
Healthcare

Compensation Overview

$125k - $144kAnnually

+ Bonus + Equity + Benefits Package

Junior, Mid

San Bruno, CA, USA

Category
Product Operations
Product
Required Skills
Sales
Communications
Management
Customer Service
Requirements
  • 2-5 years experience in any of the following functions: R&D, Operations, Manufacturing, Project management, Sales, Customer service, etc. Previous product management experience is not required
  • Ability to excel in a fast-paced, ambiguous, and changing landscape
  • Strong attention to detail
  • Strong proactive ability to anticipate problems and mitigate risk
  • Effective project management skills and the ability to work cross-functionally to drive project results
  • Clear communicator and trainer
  • Strong analytical skills
Responsibilities
  • manage the unique needs of large, strategic, customers, and help deliver customized products, service, and documentation that meet their needs.
  • Shepard high priority orders (defined and prioritized by sales leaders) to ensure quality fulfillment and on time delivery.
  • Drive proposals for extension of operational improvements across product lines, including executive presentation, financial analysis, and commercial impact analysis.
  • develop and manage field communications on manufacturing issues, low inventory and stock out, product quality issues, product changes and improvements, etc.
  • Work closely with Sales to estimate customer demand and generate accurate product forecasts. Collaborate closely with supply chain and production planning teams to ensure we manage customer expectations for large orders and meet expected product delivery commitments.
  • Work with stakeholders internally and in EMEA/LATAM/APAC to ensure specific documentation (SDS, BOM, product labels, etc.) are created and available to ensure smooth customs clearance.
  • Develop global specific reports that allow for regular review of product consumption by region, delivery turnaround time by product line, key account & repeat business monitoring in order to understand specific bottlenecks that may be encountered enabling action plans to be developed and implemented.
  • collect and consolidate voice of customers, propose and drive product improvement and potentially NPI (New Product Introduction) projects.
  • Own product master data and pricing, across relevant business systems.
  • manage collaborations with key partners and customers to develop regional advocacy and meet regional customer needs.
  • might include product content creation, sales training, participating in customer meetings and facilitating customer visits, etc.

Twist Bioscience focuses on DNA synthesis, providing synthetic DNA for applications in biotechnology, pharmaceuticals, and research. Their proprietary platform allows for quick and accurate production of DNA sequences, offering products like genes, oligo pools, and variant libraries. The company stands out by supplying high-quality DNA at competitive prices and handling complex sequences, making them a valuable partner for research projects. Their goal is to support advancements in science and medicine through accessible DNA synthesis.

Company Stage

IPO

Total Funding

$585.6M

Headquarters

San Francisco, California

Founded

2013

Growth & Insights
Headcount

6 month growth

-1%

1 year growth

0%

2 year growth

0%
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Simplify's Take

What believers are saying

  • The launch of new products like CHO Express Antibodies and synthetic RNA controls for H5N1 Influenza A demonstrates Twist Bioscience's commitment to innovation and expanding its product portfolio.
  • Significant investments from firms like Brown Advisory Inc. and Dynamic Technology Lab Private Ltd highlight strong market confidence in Twist Bioscience's growth potential.
  • Collaborations with companies like Oxford Nanopore Technologies to advance personalized medicine underscore Twist Bioscience's influence in cutting-edge biotechnological research.

What critics are saying

  • The rapidly evolving synthetic biology and genomics sector requires continuous innovation, which can be resource-intensive and challenging to sustain.
  • High competition in the DNA synthesis market could pressure Twist Bioscience to continually lower prices, potentially impacting profit margins.

What makes Twist Bioscience unique

  • Twist Bioscience's proprietary platform allows for rapid and accurate DNA synthesis, providing instant feedback to customers, which is a significant advantage over traditional methods.
  • Their ability to handle complex DNA sequences that are difficult to work with makes them a valuable partner for advanced research projects.
  • Twist Bioscience offers a diverse range of products, including synthetic RNA controls and DNA data storage solutions, setting them apart from competitors who may focus on narrower product lines.