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Full-Time

Customer Success Manager

Remote

Confirmed live in the last 24 hours

Epsilon3

Epsilon3

11-50 employees

Web platform for managing complex work

Robotics & Automation
Industrial & Manufacturing
Energy
Aerospace

Compensation Overview

$90k - $120kAnnually

Mid

No H1B Sponsorship

Remote in USA

This role is remote and can be based anywhere in the United States.

US Citizenship, US Top Secret Clearance Required

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Salesforce
Requirements
  • 3+ years of experience managing customer accounts at a B2B SaaS startup
  • Experience managing software implementation and onboarding for new customers
  • Experience identifying and closing account growth, expansion, and upsell opportunities
  • Ability to foster and maintain strong relationships with internal and external stakeholders
  • Ability to apply analytical and problem-solving skills in a fast-paced environment
  • Ability to effectively navigate ambiguity, manage multiple projects, and shift priorities on-the-go
  • Customer-centric mindset strengthened by a genuine desire to understand your customer’s needs and business goals
  • Clear, effective, and enthusiastic communicator who applies business acumen and empathy to every interaction
  • At least 1 year of Salesforce CRM experience
  • US Citizenship is required, as this role may require security clearance in the future
  • Fluent in English, and speaking additional languages is a plus!
  • Bachelors degree
Responsibilities
  • Manage and build lasting relationships with a global portfolio of 50-75 customer accounts
  • Plan virtual and on-site meetings with customers to conduct trainings, collect user feedback, and identify adoption issues
  • Manage renewals and mitigate churn by performing reactive and proactive outreach based on risk signals and health scores
  • Schedule, outline, and execute implementation and onboarding for your new accounts
  • Identify and manage upsell, cross-sell, and account expansion opportunities
  • Monitor, triage, and respond to Intercom messages, Slacks, emails, support tickets, and requests
  • Provide clear and actionable input, ideas, and user feedback to the product team
  • Build and improve internal processes to improve account retention and health/NPS scores
  • Maintain expert-level knowledge of the platform and feature/product roadmap
  • Ensure all account information in Salesforce/CRM is updated and accurate

Epsilon3 offers a web-based platform that assists teams in managing complex tasks within highly regulated sectors like aerospace, energy, robotics, life sciences, and manufacturing. The platform is utilized by prominent organizations such as NASA and Blue Origin to effectively plan and carry out critical procedures. Epsilon3's solution focuses on providing a secure environment for various processes including engineering, assembly, testing, certification, and live operations. Unlike many competitors, Epsilon3 is developed by a team of engineering experts from notable companies like SpaceX and Google, ensuring a high level of expertise in its design. The company's goal is to streamline operations in industries that require strict compliance and precision, generating revenue through subscription fees for access to its platform.

Company Stage

Series A

Total Funding

$19.7M

Headquarters

Los Angeles, California

Founded

2021

Growth & Insights
Headcount

6 month growth

-13%

1 year growth

-38%

2 year growth

-7%
Simplify Jobs

Simplify's Take

What believers are saying

  • Epsilon3's recent $15 million Series A funding round led by Lux Capital provides significant financial backing for expansion and innovation.
  • Partnerships with industry leaders like ARKA Group and ELA demonstrate Epsilon3's growing influence and credibility in the space and defense sectors.
  • The company's rapid growth since its founding in 2021, including securing $18.8 million in equity funding, indicates strong market demand and successful business execution.

What critics are saying

  • The highly specialized nature of Epsilon3's software may limit its market to niche sectors, potentially constraining broader market adoption.
  • Dependence on key partnerships, such as with ARKA Group, could pose risks if these relationships were to weaken or dissolve.

What makes Epsilon3 unique

  • Epsilon3 specializes in Complex Operations Management software, particularly for space, robotics, aviation, life sciences, and energy sectors, setting it apart from more generalized project management tools.
  • Their web-based procedure and production management tools are tailored for highly complex projects, offering unique capabilities in workflow management, status updates, and data analysis.
  • Epsilon3's strong focus on the space and defense industries, as evidenced by their partnership with ARKA Group, highlights their niche expertise and trusted reputation in these critical sectors.

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Benefits

Remote & WFH friendly

Generous equity grants

Platinum benefits

Lifelong learning

Regular fun events

Thoughtful vacation/leave policies

Support for staying healthy