Full-Time

Customer Success Manager

Remote

Posted on 9/3/2024

Epsilon3

Epsilon3

11-50 employees

Web platform for managing complex work

Robotics & Automation
Industrial & Manufacturing
Energy
Aerospace

Compensation Overview

$90k - $120kAnnually

Mid

No H1B Sponsorship

Remote in USA

This role is remote and can be based anywhere in the United States.

US Citizenship, US Top Secret Clearance Required

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Product Management
Salesforce
Data Analysis
Requirements
  • 3+ years of experience managing customer accounts at a B2B SaaS startup
  • Experience managing software implementation and onboarding for new customers
  • Experience identifying and closing account growth, expansion, and upsell opportunities
  • Ability to foster and maintain strong relationships with internal and external stakeholders
  • Ability to apply analytical and problem-solving skills in a fast-paced environment
  • Ability to effectively navigate ambiguity, manage multiple projects, and shift priorities on-the-go
  • Customer-centric mindset strengthened by a genuine desire to understand your customer’s needs and business goals
  • Clear, effective, and enthusiastic communicator who applies business acumen and empathy to every interaction
  • At least 1 year of Salesforce CRM experience
  • US Citizenship is required, as this role may require security clearance in the future
  • Fluent in English, and speaking additional languages is a plus!
  • Bachelors degree
Responsibilities
  • Manage and build lasting relationships with a global portfolio of 50-75 customer accounts
  • Plan virtual and on-site meetings with customers to conduct trainings, collect user feedback, and identify adoption issues
  • Manage renewals and mitigate churn by performing reactive and proactive outreach based on risk signals and health scores
  • Schedule, outline, and execute implementation and onboarding for your new accounts
  • Identify and manage upsell, cross-sell, and account expansion opportunities
  • Monitor, triage, and respond to Intercom messages, Slacks, emails, support tickets, and requests
  • Provide clear and actionable input, ideas, and user feedback to the product team
  • Build and improve internal processes to improve account retention and health/NPS scores
  • Maintain expert-level knowledge of the platform and feature/product roadmap
  • Ensure all account information in Salesforce/CRM is updated and accurate

Epsilon3 offers a web-based platform that assists teams in managing complex tasks within highly regulated industries such as aerospace, energy, robotics, life sciences, and manufacturing. The platform enables organizations to plan and execute critical procedures effectively, making it a valuable tool for companies like NASA, Blue Origin, and others. Epsilon3's platform functions by providing a secure environment for engineering, assembly, testing, certification, and live operations, ensuring that teams can collaborate efficiently on mission-critical projects. What sets Epsilon3 apart from its competitors is its focus on industries that require stringent regulatory compliance and its development by experts from leading organizations like SpaceX and Google. The company's goal is to streamline complex workflows in these sectors, ultimately enhancing productivity and safety.

Company Stage

Series A

Total Funding

$17.4M

Headquarters

Los Angeles, California

Founded

2021

Growth & Insights
Headcount

6 month growth

-17%

1 year growth

-38%

2 year growth

-20%
Simplify Jobs

Simplify's Take

What believers are saying

  • Increased adoption of digital twins drives demand for Epsilon3's integrated software solutions.
  • The rise of private space exploration creates a growing market for Epsilon3's platforms.
  • Automation trends push companies to adopt Epsilon3's software to streamline operations.

What critics are saying

  • Emerging startups in space operations software could threaten Epsilon3's market share.
  • Reliance on key clients like NASA poses revenue stability risks for Epsilon3.
  • Potential cybersecurity threats could compromise Epsilon3's platform and reputation.

What makes Epsilon3 unique

  • Epsilon3 offers a web-based platform for managing complex operations in regulated industries.
  • The platform is used by NASA, Blue Origin, and other notable organizations.
  • Epsilon3's team includes engineering leaders from SpaceX, NASA, and Google.

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Benefits

Remote & WFH friendly

Generous equity grants

Platinum benefits

Lifelong learning

Regular fun events

Thoughtful vacation/leave policies

Support for staying healthy

INACTIVE