Responsibilities

• Primary technical support for all hardware, software, and inventory requests.

• Monitor and take ownership of support requests to ensure timely resolution.

• Onsite support is required 2-3 days per week. The remaining days can be worked remotely.

• Provide user account creation, modification, and removal across multiple applications such as Active Directory ( including Azure), G-Suite, and M365

• Provide hardware and software setups for new hires on-site, and guided support for remote users.

• Manage, track, and update inventory assets using inventory tracking system.

• On-site setup of IT and AV equipment in studio, for company milestones and events.

• Able to write documentation and guides for common problems and how to help with them

• Maintain and cleanup physical hardware in the office; participate with e-waste disposal.

• Handle setup & shipping of workstations and relevant peripherals to remote employees across North America

• Coordinate RMA procedures for defective equipment.

Requirements

• 1-3 years of IT experience (preferably in high-tech or gaming)

• Strong PC hardware and software experience (build, repair, troubleshoot in a Microsoft Windows environment)

• Able to work on multiple tasks at once, while meeting deadlines

• Extremely detail-oriented, with strong time management capability

• Passionate about cutting-edge technology and video game development

• Must be able to lift 40lbs (monitors, computers, servers etc.)

• Ability to assist with occasional after-hours emergency on-call support

• Desire and ability to grow and improve technical skills

• Excellent communication and customer service skills

• Ability to ask the right questions

• Highly motivated and self-starter