Junior IT Systems Administrator
Posted on 10/10/2023
Torn Banner Studios

51-200 employees

Independent developer of immersive medieval-themed video games
Company Overview
Torn Banner Studios, based in Toronto, Canada, is a dynamic independent video-game company known for its passion and commitment to creating immersive gaming experiences, as evidenced by their popular games Chivalry: Medieval Warfare and Chivalry 2. The company's culture is deeply rooted in a love for games and a strong community support, which drives their dedication to delivering high-quality, engaging content. Their competitive edge lies in their ability to recreate iconic medieval moments in a first-person multiplayer format, setting them apart in the industry and positioning them as leaders in the realm of historical battle games.

Company Stage


Total Funding





Toronto, Canada

Growth & Insights

6 month growth


1 year growth


2 year growth

Toronto, ON, Canada • Remote
Experience Level
Desired Skills
Customer Service
Microsoft Azure
IT & Security
Customer Success & Support
  • 1-3 years of IT experience (preferably in high-tech or gaming)
  • Strong PC hardware and software experience (build, repair, troubleshoot in a Microsoft Windows environment)
  • Able to work on multiple tasks at once, while meeting deadlines
  • Extremely detail-oriented, with strong time management capability
  • Passionate about cutting-edge technology and video game development
  • Must be able to lift 40lbs (monitors, computers, servers etc.)
  • Ability to assist with occasional after-hours emergency on-call support
  • Desire and ability to grow and improve technical skills
  • Excellent communication and customer service skills
  • Ability to ask the right questions
  • Highly motivated and self-starter
  • Primary technical support for all hardware, software, and inventory requests
  • Monitor and take ownership of support requests to ensure timely resolution
  • Onsite support is required 2-3 days per week. The remaining days can be worked remotely
  • Provide user account creation, modification, and removal across multiple applications such as Active Directory ( including Azure), G-Suite, and M365
  • Provide hardware and software setups for new hires on-site, and guided support for remote users
  • Manage, track, and update inventory assets using inventory tracking system
  • On-site setup of IT and AV equipment in studio, for company milestones and events
  • Able to write documentation and guides for common problems and how to help with them
  • Maintain and cleanup physical hardware in the office; participate with e-waste disposal
  • Handle setup & shipping of workstations and relevant peripherals to remote employees across North America
  • Coordinate RMA procedures for defective equipment