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Renewals Specialist
Remote, USA
Confirmed live in the last 24 hours
Remote • United States
Experience Level
Desired Skills
  • 2+ years of experience owning renewals or in a Customer Success role which influences the renewals process
  • Solid business knowledge - curious and keen to learn
  • Strong numeracy skills
  • We're a startup so your job duties will be varied, complex, and will require strong judgment, collaboration, and leadership
  • We are a remote first company so you should be comfortable and skilled at working remotely with an international team
  • You will need first class written and verbal communication skills both to collaborate with a broad range our remote-first internal teams and with our worldwide customers
  • Be a key business partner to the Customer Success team, enthusiastically renewing our existing customer accounts, which could also include upgrading them to new pricing
  • Manage a 2 quarter out renewal pipeline, partnering closely with the account team and providing a seamless experience to our customers
  • Self-motivated to overachieve on weekly, monthly and quarterly targets (activity, renewal attainment)
  • Work with the customer success scale team to develop pre-emptive campaigns as you notice commonalities in churn requests
  • Collaborate with the account teams to develop and execute renewals strategy, improve product adoption, and address churn risk in the business
  • Maintain a high level of professionalism, empathy, curiosity
  • Work with the team to enhance customer documentation and create internal enablement material
Grafana Labs

501-1,000 employees

Open source analytics & monitoring solutions
Company Overview
Grafana Labs’ mission is to democratize metrics so users can create a dashboard that helps them get insights into how their applications behave, enabling them to iterate, take action and improve faster.
  • 30 days of paid vacation each year on top of national holidays, parental leave, & sick leave
  • Health coverage
  • 4% contribution match on our 401(k)
  • $1,500 learning and development stipend
  • Udemy subscription
  • Complimentary subscription to Headspace
  • Discounts on a wide variety of services, including entertainment, food, and fitness.
  • Remote Work Option
  • Global Employee Assistance Program
Company Core Values
  • Share openly and default to transparency
  • Respectfully empowered
  • OSS is in our DNA
  • We keep our commitments
  • Seek diverse perspectives
  • Don’t let perfect get in the way of great
  • Help each other thrive