About the team + role

The Crypto Operations team is passionate about delivering an excellent end-customer experience and mitigating firm risk while supporting innovative crypto products. As the Custody Operations Lead reporting to the head of crypto operations, you will own Robinhood’s crypto custody management program, coordinate daily operational processes critical to maintaining the product and business, and serve as a technical product expert. You’ll be expected to provide subject-matter expertise on cryptocurrency and blockchain technology, improve operational processes and procedures pertaining specifically to cryptocurrency movement and management, and be an expert on all things Robinhood Crypto custody.

The role is located in the office location(s) listed on this job description which will align with our in-office working environment. Please connect with your recruiter for more information regarding our in-office philosophy and expectations.

What you’ll do

• Be responsible for the upkeep and maintenance of all custody operations, including user administration and access management, change management, physical asset inventory, and updates to transaction authorization policies and other processes and controls governing outflows of coins
• Work closely with our engineering, security, ops, and product teams to improve internal- and external-facing products and processes
• Monitor and optimize cryptocurrency movements and related wallet operations, and coordinate between teams and stakeholders to resolve any issues in an efficient and expedient manner
• Partner with other crypto operations teams to facilitate and support transfer operations, settlement, and our risk program
• Identify inefficiencies and opportunities for additional security or controls in operational processes, and design and implement solutions
• Document, maintain, and improve standard operating procedures and other custody-related documentation
• Support presentations on Robinhood’s custody setup for auditors and regulators, and support other regulatory and legal matters as necessary

What you bring

• 4+ years of experience working in operations, security, program/project management, or similar role at a cryptocurrency company
• Deep familiarity with cryptocurrency products, blockchain technology, and on-chain cryptocurrency transactions; bonus points for knowledge of cryptocurrencies Robinhood Crypto supports!
• Demonstrated familiarity and experience with institutional crypto custody systems and operations
• Uncompromising integrity, security-oriented approach, and strong dedication to professionalism
• Self-starter with ability to work independently, coordinate across multiple functional groups and stakeholders in a fast paced environment
• Experience working with senior leadership, external auditors, and regulators
• Foundational understanding of cryptographic principles involved in cryptocurrency custody systems such as MPC

What we offer

• Market competitive and pay equity-focused compensation structure
• 100% paid health insurance for employees with 90% coverage for dependents
• Annual lifestyle wallet for personal wellness, learning and development, and more!
• Lifetime maximum benefit for family forming and fertility benefits
• Dedicated mental health support for employees and eligible dependents
• Generous time away including company holidays, paid time off, sick time, parental leave, and more!
• Lively office environment with catered meals, fully stocked kitchens, and geo-specific commuter benefits

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on September 19, 2024.

Please see the independent bias audit report covering our use of Covey here.