Field Service Representative

At Raytheon, the foundation of everything we do is rooted in our values and a higher calling – to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat. Our team solves tough, meaningful problems that create a safer, more secure world. 

Raytheon is currently seeking a Product Support Liaison to provide technical management of the Next Generation Jammer System (NGJ) in Fallon, NV.

The successful candidate will be a self-starter and possess the ability to represent Raytheon as the initial interface with external customers and ensure customer support requirements are met. Candidate may also be called upon to assume additional technical roles and at times work with little or no direct supervision. 

What You Will Do: 

• Deploy either shipboard or in an expeditionary capacity with supported NGJ systems onboard USN ships and into foreign countries

• Potentially lift up to 50 lbs

• Must pass a deployment/overseas health screening physical 

• Manage incoming inspection, troubleshoot, repair, calibration, and return of Next Generation Jamming (NGJ) systems returned from CONUS and OCONUS locations

• Execute NGJ Fleet Support Representative’s (FSR) efforts at NAS Whidbey Island, WA

• Train U.S. Navy Sailors and new FSR’s before OCONUS deployment

• Support engineering, logistics and operations teams

• Work with the engineering product development team prior to system deployment

• Identify field support equipment needs for field troubleshooting

• Assist USN maintainers with all NGJ support requirements

• This position will perform other duties as assigned in support of the mission

What You Will Learn: 

• How to support and maintaincutting-edge technology in the field.

• How to support a highly mobile customer in very dynamic environments.

• How to manage and prioritize multiple requirements from different organizations.

• How to write technical reports to classify the condition of assigned assets.

• How to integrate into the customers organization and provide technical assistance in real time.

Qualifications You Must Have:

• Experience with the Airborne Electronic Attack (AEA) systems and/or the NGJ Tactical Jamming System (TJS)

• Minimum 5 years related experience

• The ability to obtain and maintain a U.S. government issued security clearance is required. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance.

Qualifications We Prefer :

• Familiarity with USN organizational level squadron operations

• Familiarity with USN technical reports

• Past or current experience with Contractor Logistics Support (CLS) and/or FSR operations 

• Extensive knowledge of AEA, NGJ, RF, and Radar systems

• Ability to read and understand engineering drawings (Common PDM)

• Experience in effectively communicating with end user of the system

What We Offer

Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Trust, Respect, Accountability, Collaboration, and Innovation.  Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.