Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

CVS Health has a powerful purpose – “Bringing our heart to every moment of your health.” To enable this purpose, we have several initiatives, existing and new, that are re-inventing pharmacy and enabling better health outcomes. In Retail Store Operations, we support our company’s purpose and our Pharmacy and Consumer Wellness vision to be America’s most trusted health, wellness and pharmacy care partner, focused on creating the most optimal and safe patient experience.

Patient Safety is a dynamic team within Retail Store Operations responsible for the ongoing development and oversight of various programs and day-to-day activities designed to assist our store teams and field leaders in prioritizing patient safety in our 9,000+ community pharmacies.

With superior organization, communication, and collaboration skills and a patient-safety focused mindset, the Senior Analyst, Patient Safety will act as the liaison to our front-line pharmacy teams and field leaders, supporting patient safety events and inquires. Under the direction of the Patient Safety Senior Manager, this role will also partner cross-functionally to support various programs, policies, and communications aimed at continuous improvement of our safety strategy.

In addition to supporting our store teams and field leaders, this role requires frequent collaboration with internal business partners across store operations, and will routinely interact with the following groups: The Enterprise Patient Safety Organization (EPSO), Legal, Compliance, IT Services, Risk Management, Customer Relations, Pharmacy Merchandising, Quality, Clinical, Professional Practice, Retail Pharmacy Call Center (RPCC,) and Payer Relations.

Primary Job Duties & Responsibilities:

Store and Field Support (50%):

• Manage a shared mailbox, triaging and supporting a variety of patient safety related inquiries, program access, and service tickets (may require direct outreach and collaboration with store teams, field leaders, and other business partners)

• Conduct investigations and root cause analysis of patient safety events to help identify areas of opportunity for systemic or process improvements; assist with the coordination of recovery for escalated events; draft written responses to quality care inquiries in collaboration with Legal Counsel

Patient Safety Programs (40%):

• Support and monitor various in-process patient safety initiatives.

• Assist the Senior Manager, Patient Safety with the compilation of data and preparation of materials used for presenting results to organizational leadership.

• Assist the Senior Manager, Patient Safety with oversight and review of various patient-safety focused policies, procedures, and training materials

• Assist the Senior Manager, Patient Safety with the drafting and execution of ad-hoc communication strategies

• Participate in various collaborative working groups with other areas of the business that support patient safety programs

Continuous Quality Improvement (10%):

• Identify opportunities for improvements to standard operating procedures and programs; assist  Senior Manager, Patient Safety with development and implementation

• Collaborate effectively with Patient Safety team members in a protected manner, sharing learnings from investigations and root cause analysis to support continuous quality improvement

Required Qualifications:

• Strong personal integrity and judgement, evidenced by experience managing highly sensitive and confidential information

• Strong interpersonal skills as demonstrated by successful collaboration to achieve shared goals

• Strong time management skills, evidenced by experience being accountable to multiple deliverables with staggered deadlines

• Ability to build fast, credible relationships with leaders, peers, and clients/customers

• Strong communication skills in both formal and informal writing and speech

• Demonstrated growth mindset and willingness to learn and accept feedback

• Ability to triage issues effectively and in a timely manner, identifying urgency and prioritizing as needed

• Regular and reliable attendance

• Any additional tasks as directed by the supervisor or manager

• Functional knowledge of RxConnect, or other electronic health records/pharmacy dispensing systems

• Proficiency with Microsoft Office tools, such as Outlook, Microsoft Excel, and PowerPoint

Preferred Qualifications:

• Ability to travel occasionally

• 3-5 years prior relevant work experience

• Nationally Certified Pharmacy Technician (CPhT)

Education
High School Diploma or General Equivalent Development (GED)

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$46,988.00 - $112,200.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  The Company offers a full range of medical, dental, and vision benefits.  Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.  The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.  As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.  
 
For more detailed information on available benefits, please visit Benefits | CVS Health

We anticipate the application window for this opening will close on: 02/25/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.