Job Description

The Office of Community Outreach (OCO) is dedicated to expanding access to information and resources about HRA and DHS programs in the community by bringing services directly into the community and partnering with and serving as a resource to community-based provider organizations serving HRA and DHS clients and applicants. The Office of Community Outreach engages the public, including at-risk communities and other specialized populations and provides information on various levels of HRA and DHS services, while strengthening existing relationships and building new partnerships with community-based organization to advance agency initiatives and obtain feedback to inform policy and programmatic development and implementation by DSS. The Enrollment and Events unit conducts in-person and virtual outreach through participation in community events and direct enrollment support to bring HRA benefits and services to New Yorkers in the communities where they live and work. Outreach teams are deployed to NYCHA developments designated under the Neighborhood Safety initiative and visit community centers, senior centers,
and other community spaces to engage with clients directly to provide one-to-one information, services, and support.

The Office of Community Outreach (OCO) is recruiting for one (1) Community Coordinator to function as an Enrollment and Events Coordinator.

Under the supervision of the Manager of Enrollment and Events, with some latitude for the exercise of independent judgment, the Enrollment and Events Coordinator is responsible for covering outreach events, tracking data, coordinating events, and ensuing materials are available and delivered to events.

- Coordinate outreach schedules for community events, helping to manage schedules for Outreach Associates, including identifying points of contact at recurring sites and special events. Ensure proper coverage and maintain regular communication with points of contact at partner sites.

- Evaluate requests for on-site enrollment or informational tabling to ensure that sufficient information is provided and to assess whether the site and/or event is appropriate for DSS Community Outreach services. Periodically evaluate existing sites to determine whether it is appropriate to expand, maintain, or scale back outreach services.

- Ensure that tracking sheets are completed and compiled in a timely manner and submitted for review; review tracking sheets to identify areas for improvement. Make scheduling or assignment adjustments or take other corrective action steps to enhance productivity and effective use of resources. Compile tracking sheets into reports to submit to the Director.

- Participate in enrollment events and/or provide information tabling. Participate in broad outreach initiatives.

Qualifications

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.