Technical Account Manager
San Francisco
Posted on 1/12/2023
Rapid API

51-200 employees

San Francisco, CA, USA
Experience Level
Desired Skills
Sales & Account Management
  • 5+ years of experience in SaaS technology implementation projects, leading the Product Onboarding phase with Fortune 1000 organizations
  • Technical familiarity with APIs and knowledgeable about the various types (Rest, SOAP), authentications patterns, different Gateways, and can speak intelligently about them
  • Excellent communication skills: ability to clearly describe complex technical ideas, set expectations and communicate goals and objectives with customers at various levels
  • Experience in a customer-facing role and working hand-in-hand with the GTM organization
  • Skilled at multitasking, can juggle competing priorities while making sound business decisions based on goals and objectives
  • Self-learner willing to invest time exploring and learning new concepts independently, from peers or from other professionals of different domains at Rapid
  • Experience working independently and interfacing with other business units - Engineering, Sales, and Product to drive customer's initiatives and projects
  • Experience with the SaaS model, platforms and services, their adoption, integration, and ongoing use
  • Effectively manage the onboarding and ongoing development process to complete implementation as quickly and efficiently as possible
  • Work with customers to build and execute a success plan that establishes critical goals and key performance indicators for their use of the Rapid Hub
  • Develop champions within accounts, identify potential customer references, and use cases for growth and expansion
  • Act as a customer advocate internally, and work closely with Product Management to help shape the roadmap you will also regularly interact with the Engineering on advanced debugging sessions
  • Be the primary technical point for your customers, working with stakeholders at multiple levels, focusing on the technical leadership teams
  • Work cross-functionally with Engineering, Sales, and Product, to deliver best-in-class service to your customers
  • Be an expert in our products - capable of delivering meaningful recommendations, best practices, troubleshooting, demonstrations, etc
  • Work with the Technical Support and Engineering teams to resolve any technical issues throughout the customer's lifecycle with Rapid to ensure ongoing customer satisfaction
  • Build strategic customer relationships ensuring the highest satisfaction levels