Health and Wellness Manager

Salary Range: 75000 to 85000 (Currency: USD) (Pay period: per-year-salary)

Qualifications

• Bachelor’s degree in social work or related field and/or:
• 4+ years’ experience in program management and administration, staff supervision, and operations oversight in a community based social services agency and/or:
• 5+ years’ experience working directly with at-risk and high need individuals from disenfranchised communities including outreach, case management, counseling, etc. 
• Experience working with TAY and/or working in shelters, drop-in/crisis centers requiring significant operations oversight a plus!
• Ability to speak another significant San Francisco language fluently in addition to English is a plus – Cantonese, Spanish, Tagalog, Russian.
• Knowledge of current theories and best practices relating to social work (e.g. harm reduction, stages of change and trauma-informed care). 
• Ability to supervise, lead and manage a mid-sized team.
• Must have strong people management skills and experience to provide structure and coaching support to a diverse, large, and 24/7 staff for success (including intervening in and documenting problematic/harmful behaviors).
• Must be able to prioritize tasks, balance multiple assignments, meet deadlines, and thrive in a complex environment with multiple changing priorities.
• Ability to help develop, update and maintain the Center’s Standard Operating Procedures, funder reporting, and other critical business communications and documentation.
• Ability to understand, adhere to, and apply basic ethics, values and principles of social work; this includes case management regulatory practices. Ability to model, teach and coach staff on culturally responsive, trauma-informed, and compassionate approach to client services.  
• Strong conflict resolution skills. Ability to respond to challenging difficult clients (e.g., angry, loud, intoxicated clients) in a skilled manner and de-escalate volatile situations.
• Commitment to the mission, values, and philosophy of GLIDE.

Required Certifications

• Must be able to obtain First AID/CPR certification within the first 3 months of employment.
• Must be able to obtain Crisis Prevention/De-Escalation Certification within the first 3 months of employment.

Computer Skills

• Proficient in the use of a computer, specifically MS Office suite (Word, Excel, Outlook, PowerPoint).
• Experience with database management. Salesforce a plus, but not required. 

Physical Requirements

• Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.    
• Ability to work on a computer and see details of objects at close range.   
• Ability to hear within normal range, and communicate effectively (in person, telephone or Zoom).   
• Finger dexterity and the ability to use all standard office equipment.   
• Sit or stand comfortably; and the ability to navigate throughout office spaces (via elevator or stairs).   
• Ability to move about the organization and community as needed. Ability to move quickly to address emergency or potentially dangerous situations. Clients have occasionally become physically threatening which require employees be mobile;