Full-Time

Licensed Vocational Nurse-Senior ONSITE

Call Center Urology

UTHealth Houston

UTHealth Houston

No salary listed

San Antonio, TX, USA

In Person

On-site in San Antonio, TX; role involves virtual patient care via call center.

Category
Customer Experience & Support (1)
Requirements
  • Licensed Vocational Nurse license in the state of practice; familiarity with the Texas Nurse Practice Act and nursing process
  • Ability to provide nursing care virtually under minimal supervision through the Urology Clinic Virtual Call Center by handling patient requests via telephone, MyChart messaging, or other electronic requests in the Epic system
  • Experience or ability to work under the direction of a registered nurse, dentist, or medical staff member
  • Ability to mentor or lead lower-level team members when needed
  • Ability to manage patient messages and calls and to schedule patient appointments
  • Competence in preparing patients for examination and assisting with examinations and clinical care as directed, including maintaining sterile fields
  • Competence in performing Point of Care Testing (POCT) and reporting findings to the RN in charge or provider
  • Ability to perform all duties in compliance with training and competency requirements
Responsibilities
  • Handle patient requests via telephone, MyChart messaging, or electronic requests in the Epic system and sort, prioritize, and manage patient messages and calls
  • Provide virtual nursing care to patients under the direction of a registered nurse or team leader
  • Prepare patients for examination, set up and maintain sterile field, and assist clinical staff with examinations and clinical care, and document
  • Assist providers with procedures, perform patient discharges and verify communication of instructions with patient and family
  • Maintain assigned work area with supplies and equipment, clean, stock and maintain exam rooms, procedure rooms, instruments and equipment, and transport patients safely
  • Perform Point of Care Testing (POCT), document and report clinical findings to RN in charge and/or Provider
  • Participate as an integral part of the interdisciplinary healthcare team in providing the highest quality of care to the patient
  • Communicate effectively, written and verbally
  • Meet all training and competency requirements

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