Performance Optimization Manager

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The University of Miami Total Rewards Department has an exciting opportunity for an Performance Optimization Manager.   The Performance Optimization Manager oversees all aspects of the organization’s performance management program along with recognition enhancements. This role ensures alignment between organizational goals and faculty and staff performance, secures and provides enterprise-wide training, analyzes performance data, and partners with departments to optimize training, goal-setting and performance.

Core Job Functions:

• Develops and maintains the organization’s performance management strategy to align with organizational goals and workforce needs.

• Leads continuous improvement initiatives and introduce modern frameworks including  AI capabilities.

• Serves as the primary project manager for the performance management program, ensuring readiness, quality, accuracy, and completion.

• Manages large-scale performance management change management in collaboration with other UM areas for new tools, and role expectations.

• Serves as subject matter expert on performance management policies, procedures, and best practices.

• Aids the HR team to ensure successful administration of the performance management program, ensuring consistency and compliance with organizational priorities.

• Remains current on industry trends and regulatory requirements related to performance management and incorporate best practices.

• Collaborates with HR and leadership teams to integrate performance management into annual process by encouraging check-ins, consistent feedback and recognition.

• Collaborates with HR teams to provide goal-setting workshops to ensure goals are SMART, aligned, and measurable.

• Provides guidance to HR Client Services and department leaders and partner with HR teams to provide coaching strategies and action plans for improvement.

• Partners with HR teams, to develop and provide performance management toolkits, communication plans, and other resources to support leaders and staff enterprise-wide.

• Partners with HR teams, to create dashboards for leaders that outline performance trends, calibration insights, manager behaviors, and risk indicators.

• Evaluates and enhances performance management tools and systems, recommending consistent upgrades and/or process improvements.

• Reviews and analyzes performance data, including goal completion rates, ratings distribution, and trends.

• Prepares and presents performance analytics reports to senior leadership, highlighting insights and actionable recommendations.

• Partners with HR teams on pay-for-performance principles and differentiation.

• Works with Talent (Management) and Organizational Development to connect performance insights to leadership pipelines and development plans.

• Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures.

• Ensures employees are trained on controls within the function and on University policy and procedures.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Education:

Bachelor’s degree in relevant field required

Experience:

Minimum 5 years of relevant experience required

Knowledge, Skills and Attitudes:

• Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.

• Teamwork: Ability to work collaboratively with others and contribute to a team environment.

• Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.

• Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.

The University of Miami is recognized as one of the nation’s premier research institutions and academic health systems and is among the largest employers in South Florida.

With more than 20,000 faculty and staff, the University is committed to excellence and guided by a mission to positively impact the lives of students, patients, and communities locally and globally.

We are dedicated to fostering a culture where every individual feels valued and empowered to contribute meaningfully. United by shared values, the University community works together to build an environment defined by purpose, collaboration, and service.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

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