Professional Services Resource Coordinator
Posted on 10/2/2023

5,001-10,000 employees

Data management & visualization platform
Company Overview
Splunk's mission is to address the challenges and opportunities of managing massive streams of machine-generated big data. Splunk is the leading software platform for machine data that enables customers to gain real-time Operational Intelligence.
AI & Machine Learning
Data & Analytics

Company Stage


Total Funding





San Francisco, California

Growth & Insights

6 month growth


1 year growth


2 year growth

Experience Level
Desired Skills
Customer Service
Sales & Account Management
Customer Success & Support
  • 3+ years experience in an administrative or operations role
  • Able to work to tight deadlines and handle pressured situations
  • Strong interpersonal skills and the ability to work effectively with a wide range of individuals in a diverse community
  • Ability to make sound decisions and judgments
  • Excellent organization and time management skills
  • Experience in a role which requires good organizational skills and attention to detail, preferable in a sales or training operations role
  • Ability to handle high volume of internal and external enquiries
  • Proficient in MS Office Suite (including Advanced Excel), knowledge of Salesforce and a PSA (timesheet and invoicing tool) a distinct advantage
  • Good understanding of maths to intermediate level
  • Customer service oriented
  • Additional languages, especially French, German, or Arabic would be an advantage
  • Ensuring accurate reporting in PSA tool (currently Financial Force) on bookings and timesheet entries, this will include:
  • Timecard chasing
  • Internal RR for PTO / Sick / Training etc
  • Expense invoicing
  • Work with Partner Manager to collate skills matrix
  • Liaising with partner companies to get up to date availability of subcontractors
  • Working with Resource Manager (RM) and Engagement Managers (EM) on scheduling opportunities
  • Communicating and agreeing resource schedules with Customers
  • Responsible for weekly billing of projects in Financial Force
  • Responsible to system clean-up
  • Liaise with Product Area Managers to ensure that Consultant holidays are evenly distributed and are accurately reflected in FFPSA
  • Assisting in ensuring SOWs are fully executed for revenue recognition, this will include liaising with EM for status update and chasing Customers for signature
  • Reporting monthly expenses to finance to be invoiced to customers
  • Working with Resource Management team on shadowing and enablement opportunities for internal and partner resources
  • Liaise with EM, Customers, CMO and Legal to ensure customer on-boarding requirements are met in a timely manner
  • Responsible for coordinating with EM, RM, Customers and Consultants to schedule Scoping Calls
  • Own Cloud Access request process, ensuring timely availability of Cloud access for Consultant engagements
  • Work with EM and Ops to manage conversion process (on-site/remote, PS/Edu, etc.)
  • Collaborate on operational initiatives
  • First point of contact for queries on partner invoices
  • Working on ad-hoc projects which may involve system improvements, process improvements and recruiting, training and internal events
  • Proactively work with regional RMs to consistently support for the regions during holiday periods