Description

Professional Services Resource Coordinator

Splunk (NASDAQ: SPLK) provides the Unified Security and Observability Platform. More than 11,000 leading organizations around the world, including McLaren, Heineken and Tesco, trust Splunk to absorb shocks from digital disruptions, prevent security, infrastructure and application issues from becoming major incidents, and accelerate digital transformation.

Our mission is to build a safer and more resilient digital world. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. But we can’t do it alone. Will you join us?

Role

Splunk Professional Services (PS) is a growing and dynamic organization which plays a key role in the success of our customers, our employees and our company. Our PS Resource Coordinators plan and allocate resources to a project to support delivery and customer success through collaboration with cross-functional teams. They are highly organized, strong communicators and strive to make decisions that balance business goals and delivery needs. If you are a self-motivated individual who takes pride in their work, is up for any challenge, and enjoys working in a highly collaborative, fast-paced environment, then this role may be exactly the challenge you are seeking.

Responsibilities:

• Ensuring accurate reporting in PSA tool (currently Financial Force) on bookings and timesheet entries, this will include:
• Timecard chasing
• Internal RR for PTO / Sick / Training etc.
• Expense invoicing
• Work with Partner Manager to collate skills matrix
• Liaising with partner companies to get up to date availability of subcontractors
• Working with Resource Manager (RM) and Engagement Managers (EM) on scheduling opportunities
• Communicating and agreeing resource schedules with Customers
• Responsible for weekly billing of projects in Financial Force
• Responsible to system clean-up
• Liaise with Product Area Managers to ensure that Consultant holidays are evenly distributed and are accurately reflected in FFPSA
• Assisting in ensuring SOWs are fully executed for revenue recognition, this will include liaising with EM for status update and chasing Customers for signature
• Reporting monthly expenses to finance to be invoiced to customers
• Working with Resource Management team on shadowing and enablement opportunities for internal and partner resources.
• Liaise with EM, Customers, CMO and Legal to ensure customer on-boarding requirements are met in a timely manner
• Responsible for coordinating with EM, RM, Customers and Consultants to schedule Scoping Calls.
• Own Cloud Access request process, ensuring timely availability of Cloud access for Consultant engagements
• Work with EM and Ops to manage conversion process (on-site/remote, PS/Edu, etc.)
• Collaborate on operational initiatives
• First point of contact for queries on partner invoices
• Working on ad-hoc projects which may involve system improvements, process improvements and recruiting, training and internal events
• Proactively work with regional RMs to consistently support for the regions during holiday periods

Requirements:

• 3+ years experience in an administrative or operations role
• Able to work to tight deadlines and handle pressured situations
• Strong interpersonal skills and the ability to work effectively with a wide range of individuals in a diverse community.
• Ability to make sound decisions and judgments.
• Excellent organization and time management skills.
• Experience in a role which requires good organizational skills and attention to detail, preferable in a sales or training operations role.
• Ability to handle high volume of internal and external enquiries.
• Proficient in MS Office Suite (including Advanced Excel), knowledge of Salesforce and a PSA (timesheet and invoicing tool) a distinct advantage
• Good understanding of maths to intermediate level
• Customer service oriented
• Additional languages, especially French, German, or Arabic would be an advantage

We value diversity, equity, and inclusion at Splunk and are an equal employment opportunity employer. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Note:

Base Pay Range

Poland

Base Pay: PLN 120,800.00 - 166,100.00 per year

Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards.

Benefits are an important part of Splunk’s Total Rewards package. This role is eligible for a comprehensive, competitive benefits package which may include healthcare and retirement plans, paid time off, wellbeing expense reimbursement, and much more! Learn more about our comprehensive benefits and wellbeing offering at https://splunkbenefits.com.

Thank you for your interest in Splunk!