Full-Time

Manager – Infrastructure and Cloud Operations

Posted on 2/3/2025

PointClickCare

PointClickCare

1,001-5,000 employees

Cloud-based EHR solutions for senior care

Enterprise Software
Healthcare

Compensation Overview

CA$137k - CA$148kAnnually

Senior

Toronto, ON, Canada

This is a hybrid position, which implies that the candidate will be required to work in-office for part of the week.

Category
DevOps & Infrastructure
Cloud Engineering
DevOps Engineering
Required Skills
Microsoft Azure

You match the following PointClickCare's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • At least 5 years of experience managing infrastructure, with 3 or more years in a leading or supervising position that involves cloud-based solutions.
  • In-depth understanding of cloud platforms, infrastructure technologies, networking, virtualization, and storage solutions.
  • Demonstrated skill in examining complex problems, designing solutions, and making decisions based on data to optimize service performance.
  • Strong ability to communicate and collaborate well with teams and stakeholders from diverse backgrounds and functions.
  • Effective leadership skills with a history of leading and growing successful teams, promoting a culture of teamwork and creativity.
  • Bachelor’s degree in information technology or computer science; or equivalent experience.
Responsibilities
  • Supervise, guide and collaborate with a diverse technical team of Architects, Analysts, Administrators, DBA’s, and App Admins to comprehend the needs of the workload, design, develop, evaluate, and deploy cloud services that are efficient, cost-effective, and adaptable for architectural flexibility.
  • Keep the systems secure by following the best guidelines for security and compliance. Maintain clear and detailed system documentation, including infrastructure setup based on observations and modifications.
  • Regularly enhance and revise Standard Operating Procedures (SOPs) for all operational processes and ensure that all services related to infrastructure function properly and are always available for business use. Work with and maintain good contacts of external vendors and service providers to make sure incidents and problems are addressed quickly and professionally.
  • Manage the IT roadmap for short-term goals to align with the current needs of the business and security. Take part in planning, implementing, and overseeing projects and budgets related to infrastructure.
  • Responsible for providing support for infrastructure services, such as LAN/WAN/WLAN, Windows, VMWare, A/D, and services from external partners, in a large-scale network environment. Manage Azure IaaS/PaaS/MI environments and some Microsoft 365 micro-services as listed in the service catalog.
  • Other duties as assigned.

PointClickCare provides cloud-based software solutions specifically for the senior care sector, including skilled nursing facilities, senior living communities, and home health agencies. Its main product, Harmony, is an integrated care coordination platform that helps manage patient transitions from hospitals to post-acute care facilities. Harmony allows healthcare providers to exchange clinical data, which improves care coordination and patient outcomes by offering real-time insights and analytics. Unlike many competitors, PointClickCare's platform integrates with other healthcare systems, enhancing data exchange and interoperability. The company's goal is to improve operational efficiency and quality of care for senior care providers through its subscription-based model, which includes additional services like training and support.

Company Stage

Grant

Total Funding

$220M

Headquarters

Mississauga, Canada

Founded

2000

Growth & Insights
Headcount

6 month growth

0%

1 year growth

1%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • Partnership with Kno2 enhances nationwide data exchange and interoperability.
  • Integration with FeelBetter optimizes workflows and increases efficiencies in medication management.
  • Mealtime Solutions streamlines dietary management, improving resident satisfaction and efficiency.

What critics are saying

  • Integration with Angel Care Medical may face inventory and billing challenges.
  • Real-time lab result integration with Sensiva Health raises data privacy concerns.
  • California network expansion may lead to increased regulatory scrutiny and compliance needs.

What makes PointClickCare unique

  • PointClickCare offers a comprehensive EHR platform for post-acute care providers.
  • Harmony platform improves patient transitions between acute and post-acute care facilities.
  • Largest post-acute care data cloud provides real-time insights for informed decision-making.

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Benefits

Competitive financial rewards & equity potential

Comprehensive benefits available from day 1

Midweek mingles with free lunch

Wellness spending account

Retirement savings plan with employer match

Flexible PTO

Hybrid work models

Parental leave

Family planning support

Training & development programs

Corporate discounts program

Summer half-day Fridays

Health & wellness programs