Full-Time

Manager – Infrastructure and Cloud Operations

Confirmed live in the last 24 hours

PointClickCare

PointClickCare

1,001-5,000 employees

Cloud-based EHR solutions for senior care

Compensation Overview

CA$137k - CA$148kAnnually

Senior

Toronto, ON, Canada

This is a hybrid position, which implies that the candidate will be required to work in-office for part of the week.

Category
DevOps & Infrastructure
Cloud Engineering
DevOps Engineering
Required Skills
Microsoft Azure
Requirements
  • At least 5 years of experience managing infrastructure, with 3 or more years in a leading or supervising position that involves cloud-based solutions.
  • In-depth understanding of cloud platforms, infrastructure technologies, networking, virtualization, and storage solutions.
  • Demonstrated skill in examining complex problems, designing solutions, and making decisions based on data to optimize service performance.
  • Strong ability to communicate and collaborate well with teams and stakeholders from diverse backgrounds and functions.
  • Effective leadership skills with a history of leading and growing successful teams, promoting a culture of teamwork and creativity.
  • Bachelor’s degree in information technology or computer science; or equivalent experience.
Responsibilities
  • Supervise, guide and collaborate with a diverse technical team of Architects, Analysts, Administrators, DBA’s, and App Admins to comprehend the needs of the workload, design, develop, evaluate, and deploy cloud services that are efficient, cost-effective, and adaptable for architectural flexibility.
  • Keep the systems secure by following the best guidelines for security and compliance. Maintain clear and detailed system documentation, including infrastructure setup based on observations and modifications.
  • Regularly enhance and revise Standard Operating Procedures (SOPs) for all operational processes and ensure that all services related to infrastructure function properly and are always available for business use. Work with and maintain good contacts of external vendors and service providers to make sure incidents and problems are addressed quickly and professionally.
  • Manage the IT roadmap for short-term goals to align with the current needs of the business and security. Take part in planning, implementing, and overseeing projects and budgets related to infrastructure.
  • Responsible for providing support for infrastructure services, such as LAN/WAN/WLAN, Windows, VMWare, A/D, and services from external partners, in a large-scale network environment. Manage Azure IaaS/PaaS/MI environments and some Microsoft 365 micro-services as listed in the service catalog.
  • Other duties as assigned.

PointClickCare provides cloud-based software solutions specifically for the senior care sector, including skilled nursing facilities, senior living communities, and home health agencies. Its main product, Harmony, is a platform that helps manage patient transitions from hospitals to post-acute care facilities by facilitating the exchange of clinical data. This allows healthcare providers to coordinate care more effectively and improve patient outcomes. PointClickCare stands out from competitors by leveraging the largest post-acute care data cloud, which offers real-time insights and analytics for informed decision-making. The company operates on a subscription-based model, generating revenue from recurring fees and additional services like training and support. The goal of PointClickCare is to enhance operational efficiency and quality of care for senior care providers.

Company Size

1,001-5,000

Company Stage

Grant

Total Funding

$220M

Headquarters

Mississauga, Canada

Founded

2000

Simplify Jobs

Simplify's Take

What believers are saying

  • Partnerships with QHINs like Kno2 enhance nationwide data exchange and interoperability.
  • The Behavioral Health Platform with MassHealth reduces wait times and improves patient outcomes.
  • Integration with FeelBetter enhances medication management in senior care facilities.

What critics are saying

  • Data privacy concerns may arise from increased data exchange with eClinicalWorks.
  • Resistance from healthcare providers may occur due to workflow changes with MassHealth.
  • System integration issues could affect data exchange with Kno2.

What makes PointClickCare unique

  • PointClickCare's Harmony platform improves patient transitions between acute and post-acute care.
  • The company offers a comprehensive SaaS solution integrating clinical, billing, and administrative processes.
  • PointClickCare's TRC solution automates real-time data exchange for Medicare Advantage plans.

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Benefits

Competitive financial rewards & equity potential

Comprehensive benefits available from day 1

Midweek mingles with free lunch

Wellness spending account

Retirement savings plan with employer match

Flexible PTO

Hybrid work models

Parental leave

Family planning support

Training & development programs

Corporate discounts program

Summer half-day Fridays

Health & wellness programs

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
PR Newswire
Mar 11th, 2025
Pointclickcare Unveils Transitions Of Care Solution To Help Medicare Advantage Plans Boost Cms Star Ratings

New solution delivers real-time, EHR-agnostic admission and discharge insights to payer-provider networks to enhance care coordination, reduce readmissions, and improve quality performanceTORONTO, March 11, 2025 /PRNewswire/ -- PointClickCare, a leading healthcare technology platform enabling meaningful care collaboration and real-time patient insights, today announced that it has launched its Transitions of Care (TRC) solution at the RISE National Conference. This new technology-driven solution is designed to help Medicare Advantage plans obtain, deliver, and act on time-sensitive admission and discharge information to ensure scalable and repeatable TRC Star measure performance, ultimately improving post-discharge coordination and intervention velocity.Nearly 20% of Medicare beneficiaries discharged from the hospital were readmitted within 30 days, and 34% were readmitted within 90 days, costing Medicare $17.4 billion annually. This financial burden, coupled with CMS placing greater emphasis on seamless care transitions to improve patient outcomes, demonstrates that it's imperative that Medicare Advantage plans be well-positioned to intervene quickly to prevent avoidable readmissions. PointClickCare's TRC solution is purpose-built to empower Health Plans and their provider networks with a seamless, tech-enabled workflow that automates data access and the delivery of real-time admission notifications and timely discharge information."With the heightened focus on CMS Star Ratings, Medicare Advantage plans need smarter, real-time interventions to ensure members receive the right care at the right time," said Brian Drozdowicz, senior vice president & general manager, Acute & Payer markets at PointClickCare. "Our Transitions of Care solution eliminates manual processes and gives plans the visibility and insights they need to proactively manage high-risk members, close critical quality gaps, and ultimately improve both clinical and financial outcomes, further reinforcing our commitment to helping care organizations collaborate more effectively and efficiently."The TRC solution is designed to optimize post-discharge coordination by automating the real-time access and exchange of admission and discharge data between payers and providers. By leveraging native provider workflows to deliver required information, the TRC solution removes the data access burden to satisfy the "Notification of Admission" and "Receipt of Discharge Information" components of the CMS TRC Star measure within the 48-hour time-bound specifications."We've engineered this solution to equip health plans with a standardized and EHR-agnostic data acquisition and delivery mechanism, ensuring seamless use across their provider network," says Whitney Eubanks, vice president of product management, Acute & Payer at PointClickCare

Hit Consultant
Mar 11th, 2025
Pointclickcare Launches Transitions Of Care Solution To Reduce Medicare Readmissions

PointClickCare Launches Transitions of Care Solution to Reduce Medicare Readmissions. by Jasmine Pennic 03/11/2025 Leave a Comment. What You Should Know: – PointClickCare, a healthcare technology platform launches its Transitions of Care (TRC) solution at the RISE National Conference. – The solution aims to help Medicare Advantage plans improve their TRC Star measure performance by automating the access and delivery of critical admission and discharge information.Automating Data Exchange for Timely InterventionsPointClickCare’s TRC solution is designed to streamline post-discharge coordination by automating the real-time access and exchange of admission and discharge data between payers and providers. By leveraging existing provider workflows, the solution ensures the timely delivery of required information, meeting the 48-hour time-bound specifications of the CMS TRC Star measure’s “Notification of Admission” and “Receipt of Discharge Information” components.The new solution addresses the significant issue of hospital readmissions among Medicare beneficiaries. With nearly 20% of patients readmitted within 30 days and 34% within 90 days, the financial burden on Medicare is substantial, costing $17.4 billion annually. Coupled with the Centers for Medicare Medicaid Services’ (CMS) increased focus on seamless care transitions, Medicare Advantage plans are under pressure to intervene quickly and effectively to prevent avoidable readmissions.Building on a Foundation of Connected CareThis new solution builds upon PointClickCare’s established track record of improving patient outcomes through connected care ecosystems

Hospitals Management
Mar 5th, 2025
EClinicalWorks Launches Integrated Solution on PointClickCare Marketplace to Streamline Data Exchange with Skilled Nursing Facilities

eClinicalWorks(R), the leader in the cloud-based ambulatory EHR market, announced the strategic integration with PointClickCare, a leading healthcare technology platform enabling meaningful care collaboration and realtime patient insights.

PR Newswire
Feb 28th, 2025
Accessdx Laboratory Announces Integration With Pointclickcare

Streamlined Access to Proven Precision Care Solutions to Help Improve Resident Care HOUSTON, Feb. 19, 2025 /PRNewswire/ -- AccessDx Laboratory, a nationwide provider of precision medicine and diagnostics solutions, today announced its expanded integration with PointClickCare, a leading healthcare technology platform enabling meaningful care collaboration and real-time patient insights. This integration allows for the seamless delivery of pharmacogenomic (PGx) risk assessments, advanced diagnostic test results, and ongoing PGx monitoring, empowering them to deliver better and more personalized resident care, allowing providers to quickly and easily identify potentially dangerous drug-gene interactions for their residents

American Health Holdings Management
Feb 27th, 2025
PointClickCare and MassHealth Address Behavioral Health Crisis with the Launch of a Behavioral Health Treatment and Referral Platform

PointClickCare, a leading healthcare technology platform enabling meaningful care collaboration and real-time patient insights, and MassHealth today announced the launch of a new Behavioral Health Treatment and Referral Platform, which will be used across the Commonwealth of Massachusetts.