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Full-Time

Account Director

Confirmed live in the last 24 hours

Critical Mass

Critical Mass

1,001-5,000 employees

Global digital agency creating connected digital ecosystems

Data & Analytics
Consulting
Consumer Software
Fintech
Real Estate

Senior

Toronto, ON, Canada

Category
Strategic Account Management
Sales & Account Management
Required Skills
Communications
Marketing
Data Analysis
Requirements
  • 5-7 years of Account Management experience in an Advertising/Digital Marketing agency
  • At least 3 years of managerial experience
  • Deep understanding of user-centric digital product design principles
  • Experience working within an Integrated Agency Team (IAT) structure
  • Proven experience in formulating and executing strategic account plans and roadmaps
  • Strong negotiation, communication, writing, and organizational skills
  • Comprehensive understanding of project management
  • Familiarity with CPG industry
  • Expertise in analytics
Responsibilities
  • Strategically guide clients and cultivate relationships for project excellence
  • Lead both internal and client teams
  • Precisely manage account revenue and drive organic growth
  • Deliver metrics on relationship quality and product satisfaction
  • Ensure accurate and effective implementation of Statements of Work
  • Foster relationships across teams and departments
  • Define and implement best practices at the business unit level
  • Contribute to the overall development of the Client Services department
  • Collaborate cross-functionally with creative and strategy teams

Critical Mass is a global digital agency that leverages data, AI, design, media, and tech stacks to create connected digital ecosystems and unparalleled experiences for leading brands. Their technologies include data, AI, design, media, and tech stacks.

Company Stage

M&A

Total Funding

$238K

Headquarters

Calgary, Canada

Founded

1996

Growth & Insights
Headcount

6 month growth

3%

1 year growth

4%

2 year growth

47%

Benefits

Professional Development Spending Account that can be used for conferences, courses, subscriptions, books

Competitive pay and benefits

Match charitable donations up to $100USD

Flexible, reasonable work-from-home arrangements whenever possible