Account Director @ Critical Mass

Join our team as an Account Director, where your energetic and curious nature, paired with your passion for building iconic brands, will thrive. With a willingness to roll up your sleeves and excel in unexpected moments, your super positive attitude and high level of independence make you perfectly suited to flourish in our fast-moving, highly collaborative environment. If you enjoy working in a fun and highly creative atmosphere while making a meaningful impact, this opportunity is tailor-made for you.

You will:

Strategically guide clients and cultivate relationships for project excellence
Lead both internal and client teams with finesse
Precisely manage account revenue and drive organic growth
Deliver metrics on relationship quality and product satisfaction
Ensure accurate and effective implementation of Statements of Work
Foster relationships across teams and departments, while mentoring and leading project teams
Define and implement best practices at the business unit level
Contribute to the overall development of the Client Services department
Collaborate cross-functionally with creative and strategy teams, as well as with partner agencies

You have:

5-7 years of Account Management experience in an Advertising/Digital Marketing agency, with at least 3 years of managerial experience
A solid track record of handling complex projects and clients, with a fastidious attention to detail and ability to work across multiple concurrent workstreams
Deep understanding of user-centric digital product design principles, inclusive of user journeys
Experience working within an Integrated Agency Team (IAT) structure
Proven experience in formulating and executing strategic account plans and roadmaps
Quick decision-making abilities and adeptness at implementing solutions
Strong negotiation, communication, writing, and organizational skills with meticulous attention to detail
Proven ability to manage to defined Scopes of Work, with strong financial acumen
Comprehensive understanding of project management
Familiarity with CPG industry; preference for experience in heavily regulated categories
Expertise in analytics, including test and learn methodologies

Please note:

Business travel required. Ability to travel for company business, inclusive of multi-day trips to Client and/or Agency locations. International travel may be required; candidate must possess a valid Passport to travel without restriction within the United States of America and Canada.

What We Offer

Global maternity and parental leave
Competitive benefits packages
Vacation, compassionate leave, wellness days, and flex days
Access to online services for families and new parents
Extensive winter holiday office closures
Summer Fridays (off at 3:00 PM local time every Friday)
Diversity and Inclusion Board with 15 affinity groups
Enterprise-wide employee discounts

Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 4 days a week.

Critical Mass is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We do not tolerate discrimination on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you are an individual with disabilities who would like to request an accommodation, please reach out to [email protected].

We are committed to fostering diversity, equity, and inclusion within our pool of candidates, with a target of achieving at least 50% representation from underrepresented communities.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.comandus.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based:https://www.consumer.ftc.gov/articles/job-scams#avoid
If Canada based:https://www.canada.ca/en/services/finance/consumer-affairs.html
If U.K. based:https://www.gov.uk/consumer-protection-rights
If Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx

Account Director

Critical Mass

Simplify's Take

What believers are saying

What critics are saying

What makes Critical Mass unique

Benefits