About the Role:

We are looking for a skilled and motivated Merchant Risk Monitoring Investigator specializing in merchant monitoring to join our team. The Merchant Risk Monitoring Investigator will be responsible for assessing and mitigating risks associated with our merchant partners. This role requires a deep understanding of operational risk management, fraud detection, and compliance with regulatory standards in the merchant services industry.

What You’ll Do:

• Conduct ongoing monitoring and analysis of merchant activities to identify potential risks, anomalies, and suspicious patterns.
• Investigate alerts, reports, and cases related to merchant fraud, compliance breaches, and other operational issues.
• Collaborate with cross-functional teams, including Risk Management, Compliance, Legal, and Operations, to address identified risks and implement risk mitigation strategies.
• Utilize data analytics tools and techniques to perform in-depth reviews of merchant transactions, account activity, and performance metrics.
• Develop and maintain risk assessment frameworks and monitoring protocols to ensure proactive risk identification and mitigation.
• Stay updated on industry trends, regulatory changes, and best practices in merchant risk management to enhance monitoring processes and controls.
• Prepare detailed reports, documentation, and presentations on investigation findings, risk assessments, and recommended actions.
• Participate in training programs and knowledge-sharing initiatives to enhance team capabilities in merchant risk monitoring and investigation.

What We Look For:

• Bachelor’s degree in business, finance, risk management, or a related field. Advanced degree or professional certification (e.g., Certified Fraud Examiner, Certified Risk Manager) is preferred.
• Proven experience in operational risk management, fraud detection, or merchant monitoring within the financial services or payments industry.
• Strong analytical skills, with the ability to interpret complex data sets and perform root cause analysis of operational issues.
• Knowledge of regulatory requirements and industry standards related to merchant services, payment processing, and anti-fraud measures.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal and external stakeholders.
• Detail-oriented approach with a focus on accuracy and thoroughness in investigations and reporting.
• Proficiency in using data analysis tools, risk management software, and Microsoft Office Suite.
• Ability to work independently, prioritize tasks, and manage multiple projects simultaneously in a dynamic environment.

What We Offer You: 

• Competitive salary and stock option plan
• 100% paid coverage of medical, dental and vision insurance 
• Flexible PTO
• Opportunities for professional growth and development 
• Paid parental leave
• Health & wellness initiatives

#BI-Hybrid  #LI-Hybrid

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