Manager – Business Analytics

The Business Manager is responsible forsupportingkey accountsfor our Strategic Accounts (SA) segment.  They are responsible forleveraging data and analytics to enhance customer and McKesson’s operational and financial position,while strengthening the relationships of both our internal and external customers. Business Manager will regularly interact and collaborate with senior management, internal departments, customerand the SA Team on matters impacting their customers.

*****Remote/Work from Home. Commutable distance to a McKesson Hub is preferred: in Irving, TX, The Woodlands, TX, Alpharetta, GA, Columbus, OH, or Richmond, VA.*****

Key Responsibilities

Customer Management:

• Provide best in class customer-focused service, advising, and value for assigned customer

• Acts as a business analyst liaison for all customerfinancial impacts, which includes working cross departmentally with operations, credit, finance, pricing, etc., to optimize business results and customer satisfaction and identify new business opportunities

• Establish regular cadence of customer meetings that meet customers' requirements to review any projects, initiatives, and progress to completion.

• Responsible for reporting andcommunicating of customer performance to their supply agreement commitments to McKesson (minimum volume commitments, mix commitments, rebate requirements, etc.)

• Reduce operating cost by leveraging data to improve internal processes, increased adoption rate of McKesson tools and systems, and full understanding of customer business needs.

• Engage data driven conversations with customer and internal partners to help influence the customer’s experience and achieve agreement adherence.

• Adopt and utilize Digital Mindset to drive insights to improve inform decision making processes

Execution:

• Accountable for understanding Supply Agreements construct including minimum customer commitments, and operational processes as well as monitoring compliance.

• Collaborate with the sales team to achieve and maximize customer commitments while driving satisfaction and engagement for the long-term partnership expansion

• Prepares Quarterly and Yearly customer business reviews in conjunction with sales and marketingcounterparts

• Understand the impact ofMcKessonEnterprise Solutions and Services to the financial books of the customer and how we can influence them

• Responsible for staying abreast of and learning about all technical applications, products, programs, and services available to customers

Relationship:

• Must be able to develop strong relationships with customers, connecting key business executives and stakeholders

• Requires the ability to influence the thinking and gain acceptance of others in sensitive situations

• Ability to present data and findings in a concise manner

• Must navigate difficult conversations with a consultative mindset that is empathetic, understanding and collaborative

• Responsible for representing the company by consistently demonstrating McKesson’s I2CARE (Integrity & Inclusion, Customer-First, Accountability, Respect, Excellence)and ILEAD (Inspire, Leverage, Execute, Advance, Develop) shared principles, both internally and externally. 

Minimum Requirement

Degree or equivalent and typically requires 7+ years of relevant experience.

Critical Skills

• Degree or equivalent and typically requires 7+ years of account management, data analytics, and/or sales support experience, ideally within the pharmaceutical industry. 

• Customer-facing, can develop and maintain effective, positive internal/external working relationships with a diverse group of individuals

• Advanced communication skills: fact-based, clear, logical thought process with a record of success in developing relationships, presenting, and communicating financial results effectively

• Strong executive presence

• Ability to work well under pressure and manage multiple competing priorities

• Effective problem solving and resolution management

• Strong follow up skills with ability to prioritize and meet deadlines

• Critical thinking fueled by analytics

• Expert data visualization skills (PowerBI and/or Tableau).

• Proficient in Data Platforms (SQL, Snowflake)

• Proficient MS Office suite(Word, Excel, PowerPoint and Outlook)

• Proficient with Digital Mindset tools, AI and ML

Work Environment

• Remote/Work from Home. Commutable distance to a McKesson Hub is preferred: in Irving, TX, The Woodlands, TX, Alpharetta, GA, Columbus, OH, or Richmond, VA.  

• Normal office requirements – significant computer work, meetings, work travel.  

• Travel up to 25% of the time.