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Full-Time

Principal Technical Support Engineer

Confirmed live in the last 24 hours

Seismic

Seismic

1,001-5,000 employees

AI-driven sales enablement platform

Robotics & Automation
Consulting
Consumer Software
Enterprise Software
AI & Machine Learning
Financial Services
Entertainment

Compensation Overview

$141.5k - $244.1kAnnually

+ Incentives + Benefits

Expert

Boston, MA, USA + 3 more

Category
Customer Support
Customer Success & Support
IT Support
System Administration
IT & Security
Required Skills
Kubernetes
Requirements
  • 10+ years of relevant work experience
  • Knowledge of Cloud services and tools supporting Cloud operations
  • Expert Troubleshooting Skills in a global, SaaS multi-cloud environment
  • Familiarity with Application Monitoring Suites like NewRelic, DataDog
  • Familiarity with .NET applications running on Kubernetes
  • Familiarity with Browser-based debugging suites including Chrome Developer Tools
  • Networking experience/certifications
Responsibilities
  • Represent Support within Engineering at the highest technical levels to meet customer needs
  • Represent the technical and tooling needs of the CSE department within Engineering
  • Interact with customers on the most complex technical issues
  • Present roadmaps and technical plans to resolve customer issues
  • Identify and pull in Seismic’s Engineering resources on customer escalations
  • Provide input into quarterly planning sessions with Product and Engineering
  • Present updates on customers facing technical challenges to C level executives
  • Drive bringing SRE knowledge and tools to the CSE org

Seismic is a global sales enablement platform that utilizes AI-driven content suggestions and analytics to enhance sales, marketing, and customer service effectiveness. The Seismic Enablement Cloud™️ provides a unified platform empowering teams with the skills, content, and tools needed to drive business growth.

Company Stage

Series G

Total Funding

$1.3B

Headquarters

San Diego, California

Founded

2010

Growth & Insights
Headcount

6 month growth

-3%

1 year growth

-7%

2 year growth

-5%

Benefits

Generous paid parental leave - Paid time off for moms and dads to spend time bonding with their new bundle of joy.

End-of-year paid recharge week - Our global offices shut down, allowing us all to unwind while we gear up for the new year ahead.

High performance bonus incentives - Employees are rewarded on a semi-annual basis for their awesome contributions to Seismic.

Global company meet-ups - An annual meet-up in sunny San Diego for a week of bonding, learning, and fun.