Full-Time
Provider Customer Success Manager
Michigan
Confirmed live in the last 24 hours
Wonderschool
51-200 employees
Connects parents with childcare providers
Compensation Overview
$64k - $77.6kAnnually
Mid
Remote in USA
- 3+ years of onboarding, customer service, or account management experience in the technology or education space
- Comfort with high volume/velocity customer interactions
- Exceptional written and verbal communication skills demonstrated through email, video demos, and audio calls
- Prior experience using Hubspot or another CRM solution
- Demonstrated embodiment of Wonderschool values: Delight Customers, Be Scrappy, Be a Driver
- Deliver an excellent Provider experience by managing the onboarding process for Providers
- Train and onboard Providers to the Wonderschool platform and suite of products
- Support new Providers in their journey to become opened and licensed
- Help Providers grow their businesses and make more money
- Be super organized; log all interactions and call notes in CRM (Hubspot)
- Empower Providers to be self-starters, to proactively find answers to their questions, and to become adept users of Wonderschool’s products
- Work closely with sales, customer support and engineering to report issues and bugs
- Contribute to the positive, high-performing, and winning culture of the provider team
Wonderschool connects parents with quality preschools, daycares, and in-home childcare programs. The platform works by recruiting and training childcare providers through a 12-week program, even if they lack prior licensing. This training helps providers gain the skills needed to run successful childcare programs and assists them in obtaining the necessary licenses and meeting health and safety standards. Unlike many competitors, Wonderschool offers a subscription-based service that provides childcare providers with tools like automated billing, parent communication portals, and ongoing professional development. The goal of Wonderschool is to simplify the childcare process for both parents and providers, ensuring high-quality care while reducing administrative burdens.
Company Stage
Series B
Total Funding
$57.1M
Headquarters
San Francisco, California
Founded
2016
6 month growth
↑ 11%1 year growth
↑ 45%2 year growth
↑ 64%
Simplify's Take
What believers are saying
- The recent $25 million Series B round led by Goldman Sachs provides significant financial backing, enabling further expansion and innovation.
- Acquisition of EarlyDay aims to solve staffing shortages through AI, potentially revolutionizing the childcare industry and enhancing Wonderschool's service offerings.
- Partnerships with state departments, like the New Mexico Early Childhood Education Department, bolster Wonderschool's credibility and expand its reach in the public sector.
What critics are saying
- The childcare market is highly competitive, and maintaining a unique value proposition is crucial to avoid being overshadowed by larger, more established players.
- Integrating acquisitions like EarlyDay poses challenges in aligning company cultures and technologies, which could disrupt operations.
What makes Wonderschool unique
- Wonderschool's comprehensive 12-week training program for childcare providers, even those without prior licensing, sets it apart from competitors who may not offer such extensive support.
- The platform's suite of tools, including automated billing and parent communication portals, allows providers to focus on quality care rather than administrative tasks, a unique value proposition in the childcare market.
- Wonderschool's partnerships with local businesses and community organizations to address childcare challenges for low-income families highlight its commitment to social impact, distinguishing it from purely profit-driven competitors.