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Full-Time

Senior Director

Consumer Business Operations

Confirmed live in the last 24 hours

Varsity Tutors

Varsity Tutors

5,001-10,000 employees

Online personalized tutoring and self-study platform

Consumer Software
AI & Machine Learning
Education

Expert

Remote in USA

Category
Strategic Account Management
Sales & Account Management
Required Skills
Sales
Communications
SQL
Data Analysis
Requirements
  • Bachelor’s degree required, Master's degree or MBA strongly preferred
  • 10+ years of proven experience in sales/revenue operations leadership
  • Proven experience in managing inside sales and customer support operations within a high-volume call environment
  • Strong understanding of call routing, optimization, and quality control in a sales-focused call center
  • Demonstrated ability to manage, develop, and inspire a team of direct reports
  • Excellent strategic planning and leadership skills
  • Experience establishing and maintaining a consistent operational pace and discipline
  • Exceptional analytical, decision-making, and problem-solving skills
  • Excellent communication and interpersonal skills
  • Experience leading analytical projects and guiding decision-making based on rigorous data analysis
  • Strong Excel skills required, SQL and Looker (or other visualization tools experience) is preferred
  • Scalability-minded with the ability to accelerate and automate sale processes and a drive for continuous improvement
  • Extremely proactive and self-driven
  • High level of attention to detail and accuracy in a fast-paced environment
  • Strong interpersonal skills and sound judgment capabilities
  • Highly organized
  • Understand and appreciate that Nerdy is an apolitical company
Responsibilities
  • Sales Operations Strategy: Develop and execute a comprehensive sales operations program
  • Team Leadership: Build, mentor, and lead high-performing sales and customer success teams
  • Sales Process Optimization: Define, document, and continually refine sales and customer success processes
  • Data-Driven Decision Making: Implement a data-driven approach to analyze sales and customer success performance
  • Sales Enablement: Oversee the development and execution of sales enablement programs
  • Sales Compensation and Incentives: Design, implement, and manage sales and customer success compensation plans
  • Cross-Functional Collaboration: Collaborate closely with other departments
  • Performance Measurement: Define and monitor key performance indicators (KPIs)
  • Budget Management: Allocate and manage the budget for the sales and customer success functions
  • Sales Forecasting: Work closely with sales leadership to develop accurate sales forecasts

Varsity Tutors, a Nerdy Company, stands out as a desirable workplace due to its robust use of AI and proprietary technology, enhancing both the efficacy of its tutoring services and the efficiency of its operations. Employees have the unique opportunity to contribute to a recognized leader in the online education sector, which provides personalized educational support across a wide spectrum of subjects and levels. The company prides itself on fostering a dynamic and supportive work environment that encourages innovation and personal growth in the evolving landscape of educational technology.

Company Stage

Series C

Total Funding

$407M

Headquarters

Clayton, Missouri

Founded

2007

Growth & Insights
Headcount

6 month growth

6%

1 year growth

12%

2 year growth

15%