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Full-Time

Product Support Representative

Updated on 7/15/2024

Dropbox

Dropbox

1,001-5,000 employees

Cloud storage and collaboration platform

Consulting
Venture Capital
Data & Analytics

Compensation Overview

$48.6k - $65.8kAnnually

Entry

Remote in Canada

Category
IT Support
IT & Security
Required Skills
Communications
Requirements
  • 0-2+ years of work experience in a technical support and customer facing role
  • Knowledge of troubleshooting desktop operating systems: Microsoft Windows, macOS
  • Strong communication skills
  • Analytical and critical thinking skills
  • Team player
  • Adaptability to changing environments
  • Good judgment and confidentiality
  • Passion for products and customer experiences
Responsibilities
  • Deliver technical support for Dropbox products via phone, email, and chat
  • Achieve expert working knowledge of products and meet KPI targets
  • Provide customized recommendations and solutions to customers
  • Communicate customer reported issues internally
  • Document recurring issues to support product quality

Working at Dropbox offers the unique opportunity to be part of a team that prioritizes security and reliability in cloud storage solutions. This company leads the industry not only in supporting a vast array of over 200 file types but also in advancing seamless integration with essential tools like Zoom, Slack, and Adobe Creative Cloud, enhancing both individual and collaborative work experiences. This focus ensures not only top-tier product offerings but also a dynamic and supportive work environment.

Company Stage

N/A

Total Funding

$1.7B

Headquarters

San Francisco, California

Founded

2007

Growth & Insights
Headcount

6 month growth

-1%

1 year growth

0%

2 year growth

-1%

Benefits

Competitive medical, dental & vision coverage

Competitive 401(k) Plan with a generous company match & immediate vesting

Flexible Time Off/Paid Time Off

11 Company-wide PTO days

Volunteer time off and more

Life Insurance, Disability Insurance & Travel benefit plans

Perks Allowance

Parental benefits

Mental Health & Wellness benefits

Free Dropbox space for your friends and family