Customer Care Technician

Clayton is a vertically integrated housing company that builds, sells, and insures affordable housing. Our commitment to creating a World Class Customer Experience is unparalleled in the housing industry and we believe it begins with a World Class Team Member Experience. From entry-level to more experienced positions, we're actively recruiting individuals who are passionate, positive, and eager to learn. We then equip you for success, whether you're in the office, in the field, or on the floor. As a member of our team you'll enjoy excellent benefits, opportunities for growth, and an encouraging culture that supports work / life balance.

Position Summary:

The Customer Care Technician is responsible for pulling required service parts and is expected to work with integrity, documenting, processing, and occasionally delivering orders.

Duties / Responsibilities:

• Maintaining inventory controls in office and warehouse environments.

• Reviewing parts orders and pulling parts.

• Reviewing orders to ensure that the quantities are correct and that the correct parts were pulled.

• Packaging, shipping or delivering parts to customers.

• Maintain vehicle cleanliness.

• Maintaining documentation for shipment and delivery.

• Coordinating with dealer, homeowner, and/or transportation services to ensure accurate and timely delivery.

• Communicate positively and frequently with customers to set delivery expectations. 

• Creating individual processes to improve our customers’ experience, as needed, and reevaluating individual processes from improved customer experience.

• Other duties as assigned.

Qualifications:

• High School Diploma, Associate Degree or higher, preferred.

• Valid driver’s license with clean driving record

• Basic mechanical knowledge

• Able to organize, prioritize, and deliver projects within deadlines.

• Able to communicate positively and clearly with peers, managers, and customers

• Thorough knowledge of job-related policies

• Good driving record (Criminal Background Checks / Motor Vehicle Records checks and extensive DOT drug test will be performed), required.

Physical Demands:

• Must be able to lift and carry up to 50 lbs.

• Work may require stooping, bending, crouching, crawling, pushing, and / or pulling.

• Must be able to communicate with others via phone, email, and in person. Must be able to exchange accurate information with others.

• Work environment is not temperature controlled and may result in exposure to extreme temperatures.

• Work primarily involves sitting / standing, up to 4 hours at a time.

Travel Requirements:
• Daily travel possible

Clayton is committed to creating an inclusive workplace. Clayton is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age or other legally protected status.

Business Unit - B00018