Kohler Signature Store Manager

The Kohler Signature Store by First Supply is seeking a Store Manager. To keep a Kohler Signature Store thriving you must possess a diverse set of leadership skills, and as Manager, you’re a master of them all. In the store’s fast-paced, dynamic retail environment, you exhibit composure as you learn from each new challenge.  You build and inspire high-performing teams of unique individuals who deliver positive experiences for customers as they learn, shop and get support. Most importantly, you share both the Kohler Brand vision with employees and customers alike.

Are you passionate about working with luxury products, operational excellence, providing best-in-class customer experiences, driving sales, and developing a team? Then look no further, APPLY NOW and start your career TODAY!

Business Development

• Achieve sales, service and marketing goals and objectives outlines in the Winnable Game and overall Business Development Plan (BPD).
• Achieve a strong working knowledge of the showroom P&L and Adaptive Financial Planning tool
  • Aid in the development of monthly and annual sales budgets
• Maintain a strong knowledge of local market opportunities and development of a proactive and effective customer development strategy to drive new customer acquisition.
• Maintain “Best in Class” customer service, providing a gracious and branded experience to all customers.
• Ensure the proper execution of client development strategies, ensuring consistent collection and updating of client information in our CRM database Constant Contact.
• Maintain a strong and consistent team atmosphere by assisting colleagues’ customers in their absence.
• Maintain the sales reporting process: including daily, weekly and monthly review of results with the sales team and Store Manager.

Store Operations

• Achieve a satisfactory score of 3 or better annually on the Continued Improvement Checklists; CIC’s are conducted quarterly in partnership with the Store Manager.
• Achieve a satisfactory score on all internal audits conducted bi-annually and complete an annual cycle count of all displays and on-hand inventory by year end, in partnership with the Store Manager.
• Maintain standards for all creative products in store including literature, signage, price tags and overall décor.
• Maintain customer quotes, sales orders, purchase orders, returns, open invoices, and related paperwork with a high level of urgency.
• Provide ongoing feedback to the Sales and Operations Manager on all suggested ideas for store improvement, product development, and client services, internal and external.

Team Development

• Build and maintain a robust internal and external talent pipeline through employee, client and personal networking.
• Ensure that critical positions are filled within 60 days.
• Perform monthly, bi-annual and annual performance review meetings with designated members of sales team, in order to identify and leverage strengths, and to close any identified skill gaps through appropriate coaching and/or training.
• Participate in monthly one on one meetings with the store team, reviewing performance results with the Sales and Operations Manager on a monthly basis.
• Communicate the client development strategy, and the related individual objectives, promotions and event strategies to each sales team member.
• Achieve overall team development and growth through ongoing coaching and training, ensuring that the team has the proper tools and resources to achieve expected goals and business results.
• Maintain open communication with the Sales and Operations Manager on individual performance results. Partner as needed on disciplinary action and formal performance improvement plans.
• Schedule weekly and monthly vendor and manufacturer trainings for all products provided at the Kohler Store.

• You have demonstrated leadership ability with at least three to five years of experience in a customer-facing sales management setting.
• Cross-industry experience is welcome — a retail background is not necessary.
• You will demonstrate an “Owner” Perspective and have a passion for learning about First Supply LLC and Kohler Co. Branded Kohler Signature Stores, and all related products.
• You'll need to be flexible with your schedule. Your work hours will be based on business needs.
• You will need to be proficient in Excel, Power Point, Microsoft, and POS systems.
• You must pass a drug test with a negative result on employment offer; drug and alcohol testing will be conducted as part of a random program, reasonable suspicion, and after some accidents thereafter.
• You will need the ability to be bonded as defined by First Supply’s fidelity bond insurance carrier.

First Supply, family-owned and operated for over 125 years, offers its employees a great benefits package including; medical, dental, vision, 401(k) with company match, PTO, company paid holidays, on demand pay, education assistance, adoption assistance, and more!

About Kohler Signature Store By First Supply

The Kohler Signature Stores are state-of-the-art kitchen and bath showrooms that deliver a distinguished Kohler experience where designers and homeowners can get hands on experience with hundreds of products! Solely owned and operated by plumbing distributor First Supply, these kitchen and bath showrooms provide expert consultation services and allow homeowners to step into fully designed suites featuring products exclusively from the Kohler brands.

First Supply LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.