Description
Veterans encouraged to apply
No prior automotive industry experience is required to apply!
The Express Technician is the backbone of a dealership's quick service department, efficiently performing routine maintenance and repairs on vehicles. You'll play a vital role in keeping customers happy by providing fast, accurate, and high-quality service.
Responsibilities:
- Routine Maintenance and Inspections:
- Perform multi-point inspections, identifying potential issues and preventative maintenance needs.
- Change engine oil and filters according to manufacturer specifications.
- Rotate and balance tires, checking air pressure and tread wear.
- Top off or replace fluids (coolant, windshield washer fluid, etc.).
- Perform other express services like battery checks, wiper blade replacements, and air filter changes.
- Document all completed services and identified issues on repair orders.
- Customer Service:
- Interact with customers in a friendly and professional manner.
- Explain service recommendations clearly and concisely, obtaining customer authorization before proceeding.
- Provide estimated wait times and keep customers informed of service progress.
- Address customer concerns promptly and professionally.
- Technical Skills and Safety:
- Possess a strong understanding of basic automotive maintenance procedures.
- Work efficiently and accurately, adhering to manufacturer specifications and safety protocols.
- Use a variety of diagnostic tools and equipment effectively.
- Maintain a clean and organized work area.
- Additional Responsibilities:
- May assist with preparing vehicles for service (removing floor mats, placing protective covers, etc.).
- May stock and maintain service supplies.
- Contribute to a positive and efficient work environment within the service department.
Qualifications:
- Demonstrates a high “HQ” (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.
- Valid driver's license with a clean driving record.
- Minimum of 6 months to 1 year of experience in automotive repair or a related field (preferred).
- Strong understanding of basic automotive systems and maintenance procedures.
- Ability to follow manufacturer service specifications and safety guidelines.
- Excellent mechanical aptitude and the ability to learn new skills quickly.
- Manual dexterity and the ability to perform physical tasks (lifting, bending, reaching).
- Good communication and interpersonal skills to interact effectively with customers.
- Ability to work independently and as part of a team in a fast-paced environment.
- Automotive Service Excellence (ASE) certifications a plus.
Benefits of Working at Swickard:
- Career Path – Swickard isn’t just a J-O-B. You’ll learn and grow into different roles and be able to take on new leadership responsibilities.
- Open Service Appointment Schedule – customers schedule service appointments with us when it’s convenient for THEM. This means we maintain a bustling shop with more work and greater income potential for the service team.
- Progressive pay plans: As your tenure increases and you complete more certifications, we’ll pay you more!
- Paid manufacturer training – we’ll pay to help you gain new certifications and advance your career with some premier manufacturers.
- Mentorship – new technicians are paired with an experienced team member for ongoing mentorship and training.
- We are an Equal Opportunity Employer and value diversity and inclusion at our company.
Competitive benefits package:
- Insurance: medical, dental, vision, life and pet insurance
- Optional disability coverage
- 401k plan – invest in your future.
- PTO and paid holidays
About Us
- We were founded in 2014 by Jeff Swickard in Wilsonville, OR.
- We’re a hospitality company that happens to sell cars, parts, and service.
- We are a team. Everyone plays a role in our success.
- Culture: We want to be our customers’ favorite place to purchase, lease, or service their vehicle and we want to be your favorite place to work!
- Highline Brands: Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, BMW, Volvo, Porsche, Lexus, Audi, Land Rover, and more.
- We are consistently ranked as one of the fastest growing dealership groups in the US by Automotive News.
Most people have a stressful experience buying or servicing their car. It shouldn’t be that way. We’re looking for people as crazy as we are about revolutionizing the car-buying experience, and it starts with hospitality. Hospitality isn’t just what we do, it’s who we are. We need exceptionally talented individuals to join our mission and embark on a challenging, rewarding career. Do you have what it takes?
To all recruitment agencies: Swickard does not accept agency resumes. Do not forward resumes to our career's alias or other Swickard employees. Swickard is not responsible for any fees related to unsolicited resumes.
